1 Client Questions
Gertrude's client told her today that she does not need to take her medication at 6 am like she always does. Gertrude tried to encourage her but the client got upset, so Gertrude let her be.
What is "Not following the care plan"?
What is "Not calling the office"?
Mildred has had the same schedule for a few weeks, so this week when the schedule release email came out she did not read it and she did not check her schedule which caused her to NC/NS to a shift.
What is "not checking the schedule upon the release email"?
What is "not calling the office"?
Susie was getting dressed for her shift that would start in one hour. She realizes that she doesn't have any clean scrub bottoms to wear, and one hour is not long enough to do laundry and arrive on time. She decides to just wear jeans because they are at least clean. Name the policy violation.
What is "wearing jeans to her shift"?
What is "calling the office"?
Steven arrives to his shift and his client is sleeping. When they wake up they are very grumpy and still seem to be very sleepy. Steven tells the client's daughter who lives in the house.
What is "not calling the office"?
What is "not filling out a change of condition form, notifying the office, and uploading it to the clients profile"?
Diane had made it through a long overnight shift and was very much looking forward to heading home. She waited several minutes past her shift end time for the next caregiver who never showed. She began to feel anxious because she had to leave to take over watching the baby because her husband leaves for work. Name the mistake.
What is "not calling the office"?
Dani is with her client who receives 24/7 care. Her client decided that she is hungry and wanted Dani to run down to the cafe and get her lunch and Dani did.
What is "not calling the office"?
What is "leaving a 24/7 client unattended"?
Sally has been with Synergy South for 2 years and she is very good at thinking on her feet and being proactive in finding things to get done, so she doesn't feel she needs to read new client's service details or her regular client's service details at the schedule release because she'll figure it out when she gets there. Name the policy violation.
What is "not reading the client's service details upon the schedule release?"
What is "not checking the clients service details daily to make sure she has the most up to date information"?
What is "not calling the office"?
Linda forgot to get gas in her car so she had to stop on the way to Wind Crest for her shift which didn't give her time to find a parking spot right away. She decided she would clock in once she parked her car because she was "on the property and near the client's building". Name the Policy Violation
What is "clocking in before she is standing in front of the client"?
What is "not calling the office to inform them of the tardy"?
Erin is doing an overnight shift with her client. During the night when Erin is assisting her client to the restroom, she gently slides from her bed to the ground. Erin helps the client up and to the restroom then back to bed. Erin doesn't want to call the office in the middle of the night so she waits until the morning and then forgets.
What is "helping the client up after a change in elevation"?
What is "not calling the office as soon as the incident occurred"?
What is "not uploading an incident report to the client's profile before the end of her shift"?
Steven forgot his lunch at home today and he has a long day ahead of him. He mentions this to his client and she tells him to make himself a lunch with her groceries when he makes the clients lunch. So Steven does.
What is "not calling the office"?
What is "sharing too much information"?
What is "eating the clients food"?
Andrew is with a more difficult client today who doesn't like when the caregivers help with housekeeping because she usually does it all by herself. So instead Andrew sits on the couch and watches TV & plays on his phone with the client for the entire shift.
What is "not calling the office"?
What is "using your phone during your shift"?
Beatrice goes to her clients house and they ask her to shovel the snowy walkway, knock down any icicles on the side of the house, and transfer 50lb donation boxes to her car on the street. Beatrice does so, and she slips in the driveway on her last task. Name the policy violation.
What is "performing outside tasks beyond our scope"?
What is "not calling the office for clarification"?
Helga was finishing her shift with her client who was waiting on a call from her doctor's office regarding her appointment time for tomorrow. Since Helga would be working there tomorrow, she gave the client her phone number so she could just text her the time, and Helga would adjust her start time to accommodate the appointment. Name the Policy Violation.
What is "sharing her personal contact information with the client"?
What is "not calling the office"?
Stellas client has a home doctor's visit today. The doctor states that everything is mostly normal and she's not concerned about the client. Stella decides since there are no big updates that she does not need to fill out a Doctors Visit Form or call the office.
What is "not filling out a Doctors Visit Form"?
What is "not calling the office"?
Deidre is working with a new client today. The client's husband says that he just loves Deidre and she is working so well for the client so he would like Deidre to come back every single day forever and Deidre agrees.
What is "not calling the office"?
What is "discussing your schedule with the client/family?"
What is "not directing the client/family to call the office?"
Barbara is helping her client spring clean and get rid of some of her clutter. The client has a painting, and some china that she doesn't want to throw out or donate so she gives it to Barbara and she takes it home.
What is "accepting gifts from the client"?
What is "not calling the office"?
Stephanie goes to her client and she is in a very chatty mood. Stephanie managed to get her lunch made and cleaned up, and she did put a load in the laundry but didn't have time to put it in the dryer or perform the other housekeeping duties. Name the policy violation.
What is "not performing the mandatory tasks in the service details"?
What is "not calling the office"?
Stacy completed all the activities for her client and made sure he was comfortable in bed before she left at the end of her shift. Her client is a 24/7 client but she needs to leave on time. The next caregiver came a few minutes later and found him on the floor by his bed. Name the Policy Violation
What is "leaving her shift before the next caregiver arrived"?
What is "abandoning a 24/7 client"?
What is "not calling the office"?
Caroline walks in and her client is on the floor. She calls EMT's who come and assist the client up and check her out. They tell her the client is fine and recommend the client get a life alert necklace. Caroline notes this in the log notes and then starts her daily duties.
What is "not calling the office"?
Angelica has had one heck of a morning before her shift. Her car wouldn't start, then she got a ticket for speeding, and her child is sick and throwing up. She makes it to her shift and shares her whirlwind of a morning with the client and then complains that she doesn't know how she is going to pay for the ticket.
What is "sharing too much information"?
What is "not calling the office"?
What is "worrying the client about the caregivers well being and financial situation"?
Meeka is with her client for overnight shifts. The client is on hospice and has family in the house but they do not want to be woken up in the middle of the night. The family tells Meeka that the client has to have their blood pressure taken every day at 2 am while they're sleeping. Meeka knows that we aren't supposed to take their blood pressure but doesn't want to upset the family and doesn't see another way for this to work since it is a requested need from their doctor. She takes the client's blood pressure and logs it in the notes.
What is "not calling the office"?
What is "providing services outside of our scope"?
What is "not directing the clients/clients family to call the office"?
Angelica arrives for her shift and her client appears to be sick and running a fever. The client asks Angelica to take her temperature and so Angelica does and it is 102 degrees. Angelica tells the client this and then notes it in the log notes. Name the policy violation.
What is "taking a client's temperature"?
What is "not calling the office to notify them of a change of condition"?
What is "charting in the clients log notes"?
Meredith had a last-minute family emergency and wasn't going to make it to her shift. She quickly texted the scheduler to let her know before packing her suitcase to head to the airport.
What is "initiating communication with the office through text"?
What is "not calling the office"?
Harold arrived to his regular client and today he noticed that the client was having a harder time with the transfers. The client was not following the prompts as well, and was not bearing their weight as much as normal. Harold is very strong though so he didn't have any trouble being patient with his client and taking things slow.
What is "not calling the office"?
What is "not notifying the office of the change of condition, filling out a form and uploading it to the clients profile"?
Sonya is working with her regular client and they usually make various inappropriate comments about their weight, their social and economic status, and their ethnicity, and sometimes crosses the line further with inappropriate romantic advances. Sonya has very tough skin so she just lets it slide but it's getting to the point where she can't take it anymore. So she decides to quit so she no longer has to be in that situation.
What is "not calling the office"?
What is "not reporting inappropriate behavior immediately"?