What Do I Do?
You witness two participants arguing and one calls the other a foul name. Once you've de-escalated the situation, what do you do?
Tell lead staff on shift and write a logbook, and lead staff will take it from there.
A student gets locked out of their room at 5pm. Which channel do you use?
Lockouts
The front desk is trying to find someone for bedtime meds. Who is on shift at 9:30pm?
RCs and ECs
All of my participants are in their rooms for bedtime. Now what?
React to the "all clear" message with the proper emoji
Someone dropped an F-bomb. What should I say to them?
Hey, watch your language.
Ow! Someone fell while playing basketball and cut themselves. What do you do?
Administer first aid (if wanted), write a logbook, write an injury report (if first aid was given)
Paige's AA is here, and doesn't have a way to contact her. What channel should you send this information in?
Check in and Check out
When lead staff are on-call, what time does that start and end?
11pm-7am
I'm an RC, and a kid threw up in the middle of the night. Who do I notify and how do I get ahold of them?
The Lead Staff on call, in 468W, via knocking on the door or a phone call.
I'm being yelled at by a frustrated student.
Nothing. Let them finish, don't yell back. Once they are done yelling, tell them not to yell and then acknowledge their feelings, and help if you can. If you can't help, ask for intervention from someone else.
An alarmed door is going off and it's really annoying. What do you do?
Find lead staff member (or pro staff if necessary) who are on shift so they can stop and rearm it
I have a suggestion on how to make check out even better! Where do I put it?
Ideas for Improvement
We're trying to find someone for dinnertime medication, but don't know where anyone is. Which staff group should I tag?
Experience Counselors
I have a problem with my timesheet. I don't know who to go to.
Jannah or Cassy, then HR
There's a student who is really shy and doesn't like large groups of people. How would you talk to them and get them to engage with others?
Find a common interest, talk to them about something they like, ask them questions but don't single them out.
There is a something on my schedule that I am confused about. What should I do?
Message your Lead Staff (not @Lead Staff, do @Paige, @Savannah instead, etc)
I see my staff has been doing a great job, where do I put this information?
Shoutouts (and/or in the logbook when making a report)
A student didn't return to class after lunch. Who is on-shift to help escort them back?
OCs, Pro-Staff (Logistics)
Uh-oh. I crashed the van. Who do I text?
Logistics, pro-staff will escalate if/when needed
A participant tells you a joke. It's a funny joke, but it's very inappropriate. What should you do?
Don't laugh, because it encourages them to continue that behavior.
An adult is here to pick up a child for checkout, but they aren't on the AA list. What am I supposed to do?
Message lead staff (Savannah, Scout, or the LRC on-shift) to handle the situation and contact the parent of the other participant.
All Stop! Find Ryan (403E).
SOS
The fire door is going off at 11:07pm. Who is on shift?
The on-call staff. Not @LeadStaff
The kids are being too rowdy during capture the flag. Who should you contact?
Lead Staff and/or Gabi (if lead staff can't handle the situation) (or Ryan if Gabi is gone)
A group of ten students are racing up and down the hall in their underwear and goofing off at 10:58pm. What should you tell them?
Get their attention, tell them it's almost time to be in their rooms, and be firm but not rude.