A
The PrintService has been installed on their IIS server, but even from the server itself, the webpage will not load. Just shows a .NET error.
This could indicate some issues with RabbitMQ.
Navigate out to http://localhost:15672/ to troubleshoot further:
-- does this site load
-- does the common print-service user work
-- are there stuck jobs in queue
After upgrading, we are starting to see some .NET errors on our websites. We have for sure re-run the setup.webiis from the correct enterprise 2-of-2 package. And when we check our windows features, we have all the correct boxes marked... but it does show our .NET only as 4.5 (instead of the normal 4.8)
This is due to not allowing Windows Updates to take place (and for a rather long time). The older version of EIQ webfiles built for 4.5 but we expect the current framework for newer versions.
We are getting an error: SP2-0310: Unable to open file "C:\Users\rde25\appdata\local\temp\1\file.sql" when trying to execute code in SQLPlus. How might we address this?
Seems to be an issue with how the computer is handling its temp space, and commonly seen on RDS setups. I usually navigate out to the folder and find that there is no temp\#\ directory, but if you add the one it's asking for that it should work.
Otherwise you can set your own temp directory or update policy such that it doesn't try to subdivide the temp.
After upgrade, we are seeing IQAlert backups fail with error: "Export failed! (error: 1)". We can manually run a backup through the command line, but it fails in IQAlerts > Exectute action now.
This could be caused by giving IQAlert the path to the "wrong" expdp.exe. The one in the main IQMS/bin is not the one shared with InstantClient_19_19, and IQAlert needs the path to client expdp.
From all indicators, we should have successfully installed Shopworks appropriately, but when trying to access the website, it remains blank and doesn't even show a login prompt. BUT, we have even logged into Shopworks successfully from another computer.
What should we look at?
First, check your browser. Both IE and Firefox have given us trouble with Shopworks in the past, and this sounds like a bug (from reports, this may only be an issue in 2024+).
Beyond this, probably best to try incognito mode or remove all cache/cookies.
User reports being unable to load the ShowWorks webpage, but other users are connecting in just fine. We confirmed the link and there shouldn't be any difference in AV/firewall settings.
Most common cause would be old/unsupported web browsers (eg: Internet Explorer).
Secondarily, it would be worth testing Incognito Mode or clearing cashe.
Distant 3rd might be local DNS/HOSTS miss. (could test with direct IP).
We have purchased the Spanish language executables/iqrf for ataman use, but don't know how to utilize them. We have extracted out a copy of Iqrf.exe > renamed it to Iqrf_ES.exe > and loaded it into the masterhome... but our scanners still show english.
Experimental answer: We could add extra selection code to iqrf.bat to select which executable to run on load. That said, the master home setup as is, is unsupported and would need regular intervention with every following upgrade.
We just finished IIS Setup, and have validated the current webfiles in EnterpriseIQ web > system. But despite this, we are getting odd behavior from ShopWorks. Specifically, when we enter username/password, the site just does not move. No errors or timeouts, just non-responsive.
* Note -- there is a hint/further context but it might give it away (and is unlikely to be provided by customer on first contact).
When checking the IIS Manager, none of the common services/sites were loaded (except License). The installer glitched during setup.webiis, passing over to setup.commonservices.
Can attempt to re-run just the setup.commonservices (but likely worth re-running the entire setup.webiis).
Stuck at "Waiting for DBCA" during Oracle install. But I have checked:
-- path (for length, spaces, and special characters)
-- 7zip4powershell preinstalled
-- admin permissions
-- smartpage blocks
We might be requesting too much memory in our tuning.
In setting up OAuth, one field asks for scope, and this is what I've written in. Is there a likely issue:
https://graph.microsoft.com/default
The expected value is:
After upgrade to 2026, certain workstations are having trouble accessing reports, where should I look first?
Check Programs for the new Nova11 components and clear out any old Nova8. Notable difference is:
IQMS_PDF_Printer
vs
EnterpriseIQ_PDF_Printer
I am setting up a new TEST server, but our IMPDP keeps failing, what could be the issue?
Most likely cause could be insufficent USER tablespace. If the DMP is above 300GB, you might want to check the PROD server to see how much user tablespace has been added.