Procedures
This is the address where the caller is requested to send the copy of the Death Certificate when informed that our CM has passed away.
What is the General Correspondence address?
This is the compliance error you will receive if you do not offer to transfer to account service when a CM states they are deployed.
What is 1.6 MLA/SCRA?
This is what you must say at the beginning of the call before disclosing any account information.
What is your name, the bank name, and the call recording disclosure?
This is the amount we start our negotiations with.
What is the snapshot min pay due?
Who are the Golden Knights
These are the 3 things you must advise the CM when taking a payment for less than the min pay due.
What is the remaining amount towards the min pay due, the full due date (Day, Month, Year), and the consequence of not paying it by due date.
This is the compliance error you will receive if you enter notes in cash that say the CM has Cancer.
1.5-HIPAA
This is how you can pull up an account.
What is by full card number, full SSN, first and last name, and phone number?
This is how much and by when we need to collect to avoid the next late fee on an account.
What is the min pay due and the next due date.
This is the country you are in if someone asks you the time and you get it from Big Ben.
What is England?
These are the requirements for a due date change.
What are, the account must be less than 30 days delinquent, new due date must be more than 6 days from current due date, and cannot have had a due date change in the last 6 months?
This is the type of compliance error you would get if you do not read the debit card script verbatim.
What is 1.7 Nacha/Debit Card Script?
This is what you must you do when you are unable to pull up the account to avoid being stuck in the dialer.
What is pull up a dummy account, disposition as "No message left" "Document"?
This is how much and by when we would need to collect to avoid a 30 day late.
What is the furthest past due bucket and the cycle date.
This is the country you are in if you are driving a Lamorghini in it's country of origin.
What is Italy?
This is what you must do if you see 3 state rules in the alerts box that is different than any other account.
What is Provide your first and last name or your first name and unique identifier?
This is the compliance error you would receive if you fail to transfer to account services when the cm asks for a "Do not solicit".
What is 1.9-Regulation P and GLBA Requirements?
This is the information you can give a Spouse (Not State Rule) if the CM is not there.
What is, you can't continue the call?
This is the amount that prevents the account from rolling.
What is the furthest past due bucket?
This is the country you are in if you are hiking in Machu Pichu.
What is Peru?
This is what must you do if a caller says they are thinking about filing bankruptcy.
What is, continue to collect?
This is the compliance error you will receive if you do not transfer to the appropriate department for account closure when necessary.
What is 1.10-Regulation Z?
This is the specific notation you must put in cash if you have pulled up the account, but the CM either refuses to verify or cannot verify the account.
What is "Lack of inbound verification."?
This is the day of the week in which cycles do not close.
What is Saturday?
This is the country you are in if you are speaking with president Bukele?
What is El Salvador?