to eliminate waste while continuing to deliver value and quality to customers.
100
What is the purpose of Total Quality Management (TQM)?
An approach to long-term success through customer satisfaction.
100
In ISO9001, the 4 steps of continuous improvement is known as "PDCA" which stand for ____, ____, ____ and ____.
What is Plan-Do-Check-Act?
100
Six Sigma is a business management strategy, originally developed by _____ 1986.
Who is Motorola?
200
What is the highest ranking in Six Sigma ranking system?
CEO
200
How many principles does the LEAN methodology entail?
Five
200
How many principles does this methodology entail?
Eight
200
An _____ action is when an organization takes action to eliminate the causes of nonconformities in order to prevent recurrence (reactive).
What is a corrective action?
200
In Six Sigma, this 5-step project methodology is used in projects aimed at improving an existing business process and consists of
What is DMAIC?
300
What is the purpose or goal of the 'Analyze' phase in the DMAIC process?
To identify ways to eliminate the gap between the current performance of the system or process and the desired goal
300
What are the three types of waste?
Mura, Muda, Muri
300
What are six important benefits of using the TQM methodology?
Encourages employee innovation, makes the organization less reluctant to change, motivates employees to strive for better quality, boosts morale, reduces customer complaints
300
The application of a system of processes within an organization and their management to produce a desired outcome, can be referred to as
the ______ approach.
What is process?
300
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of ______(errors) and minimizing ______ in processes.
What is defects and variability?
400
Which phase of the DMAIC methodology sets specific goals for company to achieve?
Define
400
Define Muda
Steps of process that do not add value
400
What are the five TQM essential components?
Focus on consumer, continuous improvement, quality improvement, quality improvement, accurate evaluation, involve all employees
400
A ____ action is when an organization determines action to eliminate causes of potential nonconformities in order to prevent their occurrence (proactive).
What is a preventative action?
400
The ____, ____ and ____ belt certifications within Six Sigma shows the practitioner has attained the knowledge and skills necessary to participate or lead quality initiatives.
True or false...TQM requires all members of a business participate consistently in improving processes, products, and service?
True
500
This ISO program is intended to assist organizations in contributing to sustainable development by promoting a common understanding in the field of social responsibility.
What is ISO 26000:2010?
500
______ Six Sigma results in the elimination of waste which can include defects, overproduction, transportation, waiting, inventory, motion, over-processing and provision of goods and services.