to eliminate waste while continuing to deliver value and quality to customers.
100
What is the purpose of Total Quality Management (TQM)?
An approach to long-term success through customer satisfaction.
100
What does the Theory of Constraints methodology focus on?
Finding and removing a constraint that is limiting process improvement that stands in the way of achieving a goal
100
Six Sigma is a business management strategy, originally developed by _____ 1986.
Who is Motorola?
200
What is the highest ranking in Six Sigma ranking system?
CEO
200
How many principles does the LEAN methodology entail?
Five
200
How many principles does this methodology entail?
Eight
200
How many steps are in the Theory of Constraints?
Five
200
In Six Sigma, this 5-step project methodology is used in projects aimed at improving an existing business process and consists of
What is DMAIC?
300
What is the purpose or goal of the 'Analyze' phase in the DMAIC process?
To identify ways to eliminate the gap between the current performance of the system or process and the desired goal
300
What are the three types of waste?
Mura, Muda, Muri
300
What are six important benefits of using the TQM methodology?
Encourages employee innovation, makes the organization less reluctant to change, motivates employees to strive for better quality, boosts morale, reduces customer complaints
300
What are the five steps of the Theory of Constraints?
Identify, Exploit, Subordinate, Elevate, and Return
300
Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of ______(errors) and minimizing ______ in processes.
What is defects and variability?
400
Which phase of the DMAIC methodology sets specific goals for company to achieve?
Define
400
Define Muda
Steps of process that do not add value
400
What are the five TQM essential components?
Focus on consumer, continuous improvement, quality improvement, quality improvement, accurate evaluation, involve all employees
400
What is the goal of the TOC?
Increase profit by increasing throughput
400
The ____, ____ and ____ belt certifications within Six Sigma shows the practitioner has attained the knowledge and skills necessary to participate or lead quality initiatives.
True or false...TQM requires all members of a business participate consistently in improving processes, products, and service?
True
500
What are three benefits of the TOC?
It is an organized way to identify and improve organization operations, allows managers to focus on the constraint and correct the problem, improvement is constant
500
______ Six Sigma results in the elimination of waste which can include defects, overproduction, transportation, waiting, inventory, motion, over-processing and provision of goods and services.