VUE360
What 3 tiles in VUE360 have we been tested on?
Member, Provider, Claims
If I do not put this in, I will NOT get paid.
Time/hours
NICE is commonly know as
CX-One
What are the burglars in Home Alone known as?
The Wet Bandits
Which of the following describes your great aunt: your parent's sister, your aunt-in-law, or your parent's aunt?
your parents aunt
In VUE360, the members DOB is broken down in what format?
Years & months
What VPN has to be connected to access SAP?
Pulse Secure
If you are unable to warm transfer a caller due to a hold time longer than 10 minutes, what should you do?
Advise the caller we are experiencing longer than normal hold times and you will transfer them and drop the call
Who gives Kevin a set of ceramic doves in Home Alone 2?
The toy store owner
How many oceans are there on Earth?
5
Under the Member Tile, how do you find archived claims?
you go to claims under the member, and in center of page
The first 2 fields on your time sheet have to have the correct billing codes to submit your time correctly. What are those codes?
C.000011.02.14.50.01.01
YA01
When closing the call, what should you always provide the caller?
Contact ID number
How many siblings did Kevin have?
4
How many wisdom teeth does the average adult have?
4
From the Members Tile, under a actual member, how do you find the service address for their PCP?
Benefits under the member, PCP/Medical Home, expand PCP information
A personal number is listed on your timesheet. What is that number more commonly called?
short name
While logged in NICE, this only connects AFTER you are on a call...
Agent Leg
What is the age of Kevin in the first movie?
8
Which of these has never been an Oscar category: Best Casting, Best Story, or Best Assistant Director?
Best Casting
In the Provider Tile, where do you find any information on a pharmacy claim?
Claims under the actual provider, then RX claims
I have not put my time in since Monday. Today is Tuesday and I am entering time for the rest of the week. How many times will I have to hit save in order to put my time in correctly.
4 times, once for each day.
What unavailable aux does the system automatically put you in when logging into the Max agent?
Unavailable DEFAULT Aux
What Kind of pet did Buzz(Kevin brother) have?
a tarantula
Which of the following was invented first: televisions, radios, or hair dryers?
Hair dryers