Households
Who has permissions to reactivate households?
Leads and up!
What memberships do we offer?
Platinum, Fitness, Aquatic, Racquetball, Participation Cards
What is the name of the app?
*Henderson Happenings
RecTrac should always be opened in which browser?
*Google Chrome
How old do you have to be to have your own household?
18
True or False: If there is a "bad" tickler on an account, should you still complete an enrollment?
*False. First update the account information, then contact System Services. When the tickler is removed the enrollment may be completed.
Can an employee pass be used for open swim?
Yes!
Who manages the app?
System Services
How do you find something that is "inactive".
*Under "Status" in the toolbar, select all categories
If a patron wants a full refund, when must a request be submitted?
*Before the class/event start date
How many household accounts per address?
*One
At what age can a patron obtain a senior pass?
60
Can patrons access memberships in the app?
*Yes! After logging into their account in the app, patrons can access memberships for all household members to scan in.
True or False: RA/SRA can override age restrictions?
False, only LRA's and up are able to complete those overrides.
What systems are used to verify Silver Sneakers and Renew Active codes?
*Tivity Health Portal and Optum Partner Portal
True or False: Every family member can have their own web log in?
*False, One log in per household that can be shared amongst those who need it.
If an employee is no longer employed, does their pass remain valid until its expiration date?
No, an employee pass is only valid if you are currently employed by the City of Henderson.
True or False: The app has single sign-on.
True. The app has SSO, meaning users only have to login one time and will stay logged in forever, making it easier to sign up for classes than using WebTrac.
What module is used to pull a roster?
*Activity roster (Activity enrollment report)
True or False: Charging your personal device through a workstation is allowed.
*FALSE. No external devices should ever be plugged in per our internet and computer usage policy (poses a security risk)
What does status "Batch" mean?
*The online account approval process. System Services approves these HH's within 48-72 hours.
True or False: Healthy Henderson Rewards can redeem a platinum pass?
False, HH Rewards only redeems fitness room OR aquatic memberships.
Does the app have under or over 5000 downloads?
Over. The app has 8000+ downloads. Please continue to inform patrons about the app for easier access to register for classes, events, and memberships!
What is VIC?
RecTrac’s Virtual Interface Connector. Which connects RecTrac and essential devices such as scanners, card readers, workstations, and cash drawers.
True or False: If there is a surcharge on a cancellation, it must be applied.
False, per our policy, surcharges are no longer applied.