IBOSS
How do you add/remove an fraud hold on the account?
Actions--> Company Holds --> choose dropdown --> Save
Which tab would you use to look for a Direct deposit?
The Direct deposits tab
Where do I leave case notes?
Summary of Incident
What status in Omni channel do you need to be into accept cases?
Available
Where do I search for a company or payee email?
LexisNexis Emailage
In what side tab would I find Rule Violations for my case?
The case summary OR Case details
Which tab do I use to look at tax payments on that on hold, executed, or completed?
Tax debits tab
What record type is used for ATO?
Fraud record
Where can you locate cases in a customers account?
Related--> Cases
Where do I search a customer's phone number?
LexisNexis Phone Finder Suite
In what tab can I locate payroll direct deposits or tax payments?
Merchant --> Monetary Balance
Where do you look for the balance due in sentinel?
the ledger balance
Do I fill out the entire Fraud Client Information section for BRF's and DTERM's? Yes or No
Yes
Where can I find the number of fraud cases in each fraud queue?
Cases --> Queue name --> Look at number of cases
What do I use to search a business?
The Federal EIN (TIN) and reference number
Where would I find a payees bank account information?
Navigate to Merchant --> Payroll--> Search payee name --> click eye ball near bank account (Checking and Routing numbers)
In sentinel as well
In what section can I locate CT workers address?
Workers tab
When would I check the Fraud box?
Only confirmed ATO/FRAPP
The dropdown and change to queues
Where do I find current/previous work locations for primary's and payees?
People At Work
In what section would I locate any linked merchants and which two sections do I need to look at?
Navigate to Merchant--> Linked Merchants
Two sections: By attributes & By payments
What is an indication of ATO when looking in sentinel?
1. Always paying employees but first time CT is paid
2. Very large amount when usually only small amounts are processed
3. A DDA changed to a RR#
In what system would I find the information to fill out the EMS Report/Flag Used?
KOUNT
Where can I locate a customers master admin?
Under related --> contacts --> look for master admin
If I'm concerned for FRAPP on a doctor's office where could I look in RMS to validate their credentials?
Professional licenses