Systems 1
Provides a means to look at overall feedback regarding quality of the service given
What is Ace?
Reflects daily revenue totals by product, upgrades, etc
What is OST (Online Sales Tracker)?
Used to search service orders that have been dispatched
What is VXField?
Used to complete a credit check
What is Interconnect?
Houses ibex Trainings, Surveys, and Job Aids
What is TMS?
Primary Ordering System
What is Sterling CRM?
Knowledge Management System featuring learning bulletins and articles.
What is f[ONE]?
Phone System
What is Avaya?
Assists in locating missing customer payments and facilitate investigations.
What is Payment Investigation?
Allows us to manage and track return equipment
What is SIMPL?
Allows you to jot down notes while on a call
What is BPO Notes?
Web based application used by contact centers to verify payments
What is Bill Matrix
Ticketing system used for applications access requests, billing issues, etc
What is Remedy?
Handles any credit request placed in the HUB that exceeds the amount of $100
What is Credit Approval Portal (CAP)?
Secondary, back up system
What is DPI?
Houses Frontier's virtual training materials and simulations
What is Cornerstone?
Used to identify orders in questionable stages
What is Questionable Orders?
Provides the most current info about services provided in an area
What is CERT?
Primary system that helps manage relationships with customers
What is HUB?
The Service Inquiry Facilitation Tool
What is SIFT?
Provides internet service account information
What is INET Portal?
Provides consultants the ability to view metrics, # of calls, MTD Revenue and posted orders
What is CCST?
Allows agents to place and track orders for DSL modems.
What is DSL Order Tool?
Used to chat with other work groups to check order status
What is iHelp?
Provides a means for agents to view daily schedules and adherence %
What is Verint?