Xperience
Q2/Q2 FF
Miscellaneous
Trainer's Choice
100
Branches must waive which fee?
30$ Overdraft Notification Fee
100
How many ways are there to reset a password for OLB?
Two, Q2 and Q2 in FF
100
Where do you find Incident report?
The Path
100
If a client needs help with a credit card you will call who?
Specialist
200
Stop payments can be placed on everything but?
Debit card transactions and hard posted ach payments
200
We can provide two of three what?
Login id, password or SAC
200
How often should you check your email?
all throughout the day
200
T/F you can waive a stop payment fee
True-ish. with supervisor permission
300
What are two examples of a banner message
Employee (part or full)
Internet Banking
PassPort ATM/Dr Card
Restricted
Edelivery
Closed
Memo Posted
Do Not Close
Stops/Holds
300
The client enrolls in what to waive the paper statement fee?
Estatements
300
What system is used to file complaints?
First Force
300
Name the supervisors and the manager of the CFC
Reba, hali, stephanie, brian, sexton, sam, jessie
400
Where is the deceased customer flag?
Bottom left corner
400
T/F Usernames are case sensitive
False
400
How many hours of GiveFirst do we get every year?
4 hours
400
What is Jabber used for?
Jabber can be used for quick communication between advcotes, branches, and departments as well as setting your status, locating contact information for others within the bank
500
What do you click on to print an update statement of the transactions in the account?
Activity Statement
500
Does a client's online banking automatically show up in First Force?
No. It has to be linked
500
You must submit your time how often?
Every two weeks, this will appear in your workday
500
T/F to call out for the day you just do not show up
False be sure to call your super as soon as possible