Case: Sensemaking
Case: 2 Shuttles
Talking Case: Turkey
Cases: Problem-Solving
Potpourri
100
According to Weick's model, Helen is facing a ___ environment.
What is equivocal?
100
In terms of _____ model, NASA assumed that past performance predicted future performance, which led to a belief that since the foam had not fatally damaged the shuttles’ wings in the past, it would not do so in the future, and this led to a behavior where the foam threat was not dealt with, which finally led to a fatal reentry of the spacecraft.
What is Schein's model?
100
According a critical approach, Gabriella and Brandon are being ______.
What is exploited?
100
According to the Sensemaking after the Acquisition case study from ch. 4, name at least one thing Helen could do to solve her problem.
What is: (1) going to the office and be physically present so she can strengthen her relationships with her co-workers, (2) setting up a meeting with Jaffe to propose ways she can participate in the transition process, (3) seeking additional information from Marketron itself and understand that some of that information is going to be unclear and may not make sense because the company is going through a period of transition.
100
Weick proposes a ____ process in which rules and cycles are saved for future organizational use.
What is retention?
200
When Akiba Jaffe from Marketron told Helen she was going to be a valued member of their team, even though he didn’t follow up with further details, Helen felt his comments _____.
What is heightened her uncertainty & made her worry more.
200
In terms of Schein’s model, NASA _____ that past performance predicted future performance, which led to a ____ that since the foam had not fatally damaged the shuttles’ wings in the past, it would not do so in the future, and this led to a ____ where the foam threat was not dealt with, which finally led to a fatal reentry of the spacecraft.
What is assumed (assumption), belief (or value), and behavior?
200
From critical theory, the concept of _______ is illustrated in Brandon’s case with upper level management in the Baxter Company representing the dominant group who sets all the rules for how work will be accomplished in the organization.
What is hegemony?
200
Using Schein’s model, one of the things that could have been done to make a cultural change at NASA more long lasting & effective is to have NASA’s decision making processes looked at as an _____ to discover deeper beliefs, values, and assumptions that need to be changed.
What is an artifact?
200
Systems theory originated with the study of _____.
What is biology?
300
Helen’s network role resembles that of an ___ and Les’s network role resembles that of a ____.
What is isolate and bridge?
300
Name one of the two interconnected things that might make a cultural change particularly challenging at NASA.
What is the organization is large & high risk is not only accepted, but formalized and standardized throughout the organization.
300
Provide one example of hegemony that is illustrated in Gabriella’s case.
What is management as a dominant group who has the ability to pay the strippers’ high wages, and the customers who are a dominant group as a result of their demand for service. (just one example is needed to be correct).
300
Using the case study, “Talking Turkey” answer the following question: A _____ feminist would encourage Gabriella to work within the organization to change, eliminate, and equalize the power imbalances that are present.
What is liberal feminist?
300
Two books (Corporate Cultures and In Search of Excellence) had an enormous impact on organizational communication because they provided _____ for managerial practice.
What is prescriptions?
400
Overall, Helen has received very little ____ about her own performance and role in the new organization, yet the one time she received it, it was positive.
What is feedback.
400
Name one of the two interconnected things that might make a cultural change particularly challenging at NASA.
What is the organization is large & high risk is not only accepted, but formalized and standardized throughout the organization.
400
In terms of _______ theory, Baxter Company uses simple control and to some extent bureaucratic control through its rules.
What is concertive control?
400
Using the case study, “Talking Turkey” answer the following question: From a critical theorist perspective, Brandon and Gabriella are likely very aware of the power power structures present in both companies and the ideologies that both of them accept which give these organizations control over them, thus ______ for Brandon & Gabriella is unlikely.
What is emancipation?
400
Observing a sports fan wearing a Red Sox shirt represents which level of Schein's model?
What is artifacts and behaviors?
500
In terms of concertive control, _______ is most relevant to Gabriella’s situation.
What is discipline?
500
If a researcher is interested in learning how communication constitutes understandings of power through socially constructed relationships, he or she is using a ____ approach.
What is symbological approach?
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