Roles
Helpdesk Tech
Jihye Yoo & SrA Ellis
What is a Work stoppage?
An issue that completely prevents patient care or job duties.
Why isn't my computer turning on?
What is Power Cycling
What is the GSC phone line?
What is 800-600-9332
When was the first computer invented?
What is 1822?
Flight Chief
TSgt East
What do I need to include in my ticket?
What is BLDG, RM, and computer name
Should I plug my phone charger into the computer?
What is NO. Are you crazy?
What do you need to put in to ensure your IT issues are tracked and resolved?
What is a TICKET!!!
What is the brain of a computer system called?
What is CPU
Flight Commander
1st Lt Kim
What do I need to do to get a laptop?
What is PUT IN A TICKET?
What should I do if my CAC credentials aren't loading?
What is Restart
Why is my account locked out?
What is Cyber Awareness Cert
What does CPU stand for?
What is Central Processing Unit
Network Specialist
Xiao Tan
Is there more than one way to put in a ticket?
Can I move IT equipment in my section?
YES
What does GSC stand for?
What is Global Service Center
How many different colors are used in the lettering of Google's logo? And what are they?
Four (Blue, Red, Green, and Yellow)
INFO SYSTEMS SECURITY OFFICER
JORGE RODRIGUEZ MORALES
What is the purpose of the Ticketing System?
To keep track of priority, systems metrics, and accountability.
What do I do if my external devices aren't working?
Come to Systems to get a new one!
When is Systems Customer Hours?
Monday 0730 - 1630
Wednesday 0730 - 1630
Friday 0730 - 1630
Who is known as the father of computer?
What is Charles Babbage