T-Life Column 1
What is T-Life?
All in one app designed to simplify the T-Mobile experience.
What is the T-Mobile mission?
To be the world's best at connecting customers to their world.
When was T-Life connected to retail?
January 2025
Where can I find T-Mobile Tuesdays on the app?
Benefits tab
How do you shop in store through T-Life?
Store Mode
What is Go Digital?
a set of tools that helps you identify if a customer as T-Life Ready
Where can you find GoDigital?
Magenta Welcome & Tapestry
Where do you check T-Life for permissions on the app?
Settings- Permission and Controls- User Roles
Which software versions are supported on T-Life?
Android 11 or higher
Ios 16 or higher.
How do you get credit for a ship to activation or upgrade?
Send app link via SMS
What should you do if you see a legacy T-Mobile App in a customer's phone?
Uninstall and/or disable the app.
TFB accounts with____ lines or less can transact in T-Life.
12
BOPIS, Cash transactions, JUMP, JOD, & Non-Micro TFB accounts.
Which T-Life AAL opportunities count?
all device sales with exception of BOPIS, Cash, Win-Backs, BTS or HSI only accounts activating voice, BYOD BTS AAL.
For AAL's when should you do a rate plan change?
Perform AAL and Device purchase first; proceed to rate plan change in core systems after the transaction
When should you do a rate plan change when performing an upgrade?
Rate plan change first (core systems) before the transaction; then perform the upgrade in t life.
How many lines can you add in one T-Life transaction?
5 lines with device purchase.
How can you get a standard user elevated permissions as an authorized user without the account holder in store? (if they're authorized on tapestry already)
Scan the ID Call RSL
TFB business owners must first have what before accessing T-Life?
Registration to the Hub
Workarounds: What should you do if a customer sees a "something went wrong" error or the app force closes on Android?
Clear the app cache. If unresolved, uninstall and reinstall the app and confirm latest version is installed.
How should you escalate a T-Life issue?
By shaking the T-Life app to file an instabug ticket.
What is the recommended workaround for the stored payments error during checkout on android?
Remove payment method- Re add in- validate the address- Proceed with order.
What errors might android users encounter when using stored payments for orders?
One or more of our services is temporarily not responding- caused by address verification failure
What steps should be taken to avoid errors when completing back to back transactions on T-Life?
Ensure the previous transaction is fully completed in both T-Life and REMO. Log out, force close the app and log back in. Ensure the app is updated to the newest version.