5g
When is 5G Launching?
12/06/2019
What is maximum that can be received for the 2019 Note 10+ 5G Trade and Save?
$650
How is the OnePlus Switch Trade Save offer pay out?
One time trade-in credit and monthly bill credits
For a ship-to order, how long does a customer have to send in their trade-in device once they receive their new phone?
30 Days
Who will be the new CEO for T-Mobile
Mike Sievert
We will be lighting up 5G on which low band network?
600MHz
How will the customer receive their reimbursement for the Samsung Note 10+ 5G Trade and Save offer?
Via onetime bill credit and virtual rebate card
What is the differences between the OnePlus Switch Trade Save vs for the OnePlus Trade in Trade Up offer?
Active line and Port in a line
Where can a customer get their trade-in label?
"Trade-In Status" under "Phone" on My-Tmobile.com
If a customer order 3 phones. How many orders should we complete
3 separate orders
How many customers will be covered on launch day?
200 Million
What rate plan is required to be eligible for the Samsung offer?
Any Plan
For a limited time, select T-Mobile employees can provide one friend or family member with an existing T-Mobile postpaid account a referral code to recieve how much when they purchase a new Samsung Galaxy Note 10+ 5G or OnePlus 7T Pro 5G Mclaren on EIP.
$200
What needs to be validated when entering credit card information for an order?
Zip code matches the billing address of the card
How can customer check their upgrade order status? (Not new activation)
T-Mobile App
Which devices do we offer will be usable 5G?
Samsung Galaxy Note10+ 5G and OnePlus 7T Pro 5G
What is the trade in tiers for the OnePlus Trade in Trade Up offer?
$300/$200/$100
U.S. based T-Mobile employees can provide how many new customers a referral code when activating a new account that provides 20% off standard Magenta Voice rate plan pricing
5
If a customer is performing a Jump! Upgrade, are they subject to the $20 Upgrade Support Charge?
No
If you placed an unlock request and it comes back declined. Do you need to follow up with the customer?
Yes
How many installments are do you get when you purchase the Samsung Galaxy Note10+ 5G?
24 Months
What is max that can be received on the OnePlus Switch Trade Save offer?
$900
2019 Last Chance Save on iPhones offer up to how much when you purchase the Iphone 11 and up on EIP?
$700
When will customer's cards be charged when they order a device?
When the device is ready to ship
How can a customer track their phone once it ships? Select all that apply.
Use the tracking number texted to them or Check the T-Mobile App