Magenta Welcome
A tool to help manage customer wait times and handle in-store and shop-in-store pickups.
What is Magenta Welcome?
This version of P360 covers all technology in your home for $25 a month. Ex.) Headphones, TVs, Gaming systems, Cameras.
What is P360 Home Tech
This Home Internet plan offers unlimited data, a 5G gateway, and a 5-year price guarantee for $35/month with a qualifying voice line.
What is the Rely Home Internet Plan?
At the start of your shift, Mobile experts are expected to check these three resources to stay updated: Email, C2, and this tool to keep you updated on promos and news.
What is The Hub?
The duration expected to prep a pickup order.
What is under 30 minutes?
Depending on your device tier, the monthly cost for P360 ranges between these two amounts.
What is $7 to $25 per month?
What is 60+?
What does BEST stand for?
B: Be uncarrier
E: Energetically Engage
S: Seriously serve
T: Truly Thank
This app combined the T-Mobile and T-Mobile Tuesday apps, combining account management, perks, and device controls into one platform. Making it a one-stop shop for customers.
What is The T-life app?
Protection 360 allows up to this many approved claims for loss or theft within any rolling 12-month period.
What is 5 claims?
Service you may recommend if the customer is concerned about getting rid of cable.
What is Hulu, Netflix, Paramount, and Apple TV?
You utilize this site to complete no installations
What is Retail Empowerment Site?
These are the steps too making sure your remo is working for the day.
What is Check Zscaler and Reregister Microsoft?
This benefit allows customers to upgrade their qualifying device purchased on EIP once 50% of the device cost has been paid.
What is JUMP! Upgrades?
This top-tier T-Mobile Home Internet plan includes a mesh access point and streaming bundles with Hulu and Paramount+ Essential, priced at $70/month for new customers or $45/month with a voice line.
What is All-in Internet?
This is the expectation for paperwork (Post voids/ Returns)
What is Original, Post void, Re-ring, full sentence, and signature?
This app was once used to check customers into the queue but now it is named ___and is used for___
What is Lead Generator; submitting Leads?
For eligible smartphones, the deductible for screen repairs under Protection 360 is this amount.
What is $0?
This T-Mobile plan offers portable 5G internet with options for 200GB of data at $110/month or unlimited data at $160/month.
What is the AWAY plan?
This is the best manager in the store (Only one right answer)
Who is all of us? #ONETEAMTOGETHER