Android
iOS
Windows
Troubleshooting Flows
Anything Goes
100
The name of this Android version is actually short for Frozen Yogurt
What is Android 2.2 Froyo?
100
This model of the iPhone introduced the fingerprint scanner.
What is iPhone 5S?
100
This Windows OS version introduced Live Tiles.
What is Windows Phone 7?
100
If your Android is crashing during startup and the memory card is NOT the issue, you would do this step next.
What is Wipe the Cache Partition?
100
This is the term for a single unit of binary code.
What is a bit?
200
T-Mobile was the first carrier to introduce this original Android model.
What is the G1?
200
This model of iPhone introduced Siri to the world.
What is iPhone 4S?
200
This is the new name for Windows Marketplace.
What is App Social?
200
It is imperative to complete this process prior to attempting a Master Reset.
What is backing up data?
200
This acronym is the term for the type of computer storage that allows information to be accessed in any order.
What is RAM?
300
This operating system was designed exclusively for Android tablets.
What is Android 3.0 Honeycomb?
300
iPhone software versions are named after these.
What are cats?
300
This is the name of the proprietary Windows Cloud service.
What is OneDrive?
300
You need to do this if you have entered a PUK code incorrectly more than 10 times.
What is a power cycle?
300
This is the messaging template you would use in Grand Central to send the customer the My Account app link.
What is Test Message?
400
DAILY DOUBLE! (THIS QUESTION IS WORTH 800 POINTS!!) This is the number of different myTouch phones T-Mobile has offered.
What is What is 8? (myTouch 3G, myTouch 3G Slide, myTouch 4G, myTouch 4G Slide, myTouch by LG, myTouch Q by LG, myTouch by Huawei, myTouch Q by Huawei
400
This model of iPhone was the first to support T-Mobile WiFi calling.
What is the iphone 5c/5s?
400
This is the resolution for a known issue on the Nokia Lumia 635 when it freezes during startup.
What is a Master Reset?
400
This is the easiest way to help a customer set up settings on their non-tmobile device.
What is use the DOTAC tool?
400
This is what MVNO stands for.
What is Mobile Virtual Network Operators?
500
This company originally developed the Android Operating System.
What is Android Inc?
500
When submitting an unlock request for an iPhone, what is the unlock code that all iPhones share?
What is There isn't one
500
This is the name of the default music software program included on legacy Windows Phone models.
What is Zune?
500
Legacy SIM cards can experience this, after they reached their limit of being authenticated on our network over 90,000 times.
What is SIM card exhaustion?
500
These are the band number and frequency for the majority of T-Mobile's LTE coverage.
What is Band IV, 1700/2100 mhz.
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