Rate Plans
Features
Account Changes
Device Program
Miscellaneous
100
How much will a customer pay if they change to a T-Mobile one (taxes inclusive) rate plan with 7 lines with Autopay?
$220
100
What feature helps you save data that is not used and rolls over to next month?
Data Stash
100
Are you able to perform a COR with a current balance on one of the accounts?
No
100
How many times can we perform a EIP balance transfer?
1 Time
100
If the customer has a past due balance, can they pay only for the device with Customer Service?
No
200
How long does a port in takes from another carrier to T-mobile?
Up to 24 hours
200
How much will a customer pay per minute with Stateside International to Mexico with T-Mobile One calling from USA?
Nothing because it's Mobile without boarders.
200
What are the types of suspensions we offer to a customer?
Lost & Stolen, Seasonal and Military.
200
With Jump 2, when can the customer Upgrade their device?
When 50% of the device is paid.
200
Who is T-Mobile CEO?
John Leger
300
How much will a customer pay with only a MI line on their account?
$75 without Autopay $70 with Autopay.
300
How Much data does the customer need to be eligible for Binge On?
3GB of data.
300
What is the max time of a seasonal suspension?
two 90-day periods within 12 months.
300
How many times can we Credit/ Adjust an account for Re-connection charges
1 Time.
300
What are the ways a customer can make a payment?
SIVR, T-Mobile App, My T-Mobile, Store, Customer Service.
400
What is the price of a Tmobile One wearable?
20$ If is the only on a account, 10$ with a Voice line on account and 5$ with Voice line and Auto Pay.
400
What are the 4 levels of Web guards?
Child, Teen, Young Adult, Adult.
400
What we do if customer cant verify the Password on account but he verify the SSN?
We send a one time pin to the BRP and primary line on account.
400
What is the deductible for a "T-mobile Prism"
20$ Deductible.
400
To what department we transfer when we get a call from a Dealer?
Retail Support.
500
What is the name T-Mobile previously used to describe lifeline offer?
InReach
500
How many number can you block on Family Allowance?
10
500
If a customer want to pay each 17 and want that the payment is get withdraw with auto pay, what Close date we should set on the account?
26
500
If we send a exchange to customer's home, How much time does he has to return it before we charge a non return fee?
60 Days
500
How much time does a Non-Lifetime Coverage Guarantee customer has to return a device if he purchase it at the store but was shipped to his home.
Twenty days after date equipment is received if ordered via retail ship-to fulfillment.
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