How do you reset the APN on an Apple iPhone 6 Plus?
https://c2.t-mobile.com/docs/DOC-420776 -
These settings are automatically set to the correct values with the Carrier Update when a T-Mobile SIM is inserted and cannot be changed. To ensure you have the correct settings, reset your network settings.
100
Does a Military service member qualify for a discount on T-Mobile One?
How does carrier freedom break down? ex. customer received less than their final bill.
Device payment plan minus the trade-in value equals the amount reimbursed on the prepaid MasterCard card / Virtual Card. For example, EIP payoff balance $500 - $250 trade in = $250 on a prepaid MasterCard card / Virtual Card. https://c2.t-mobile.com/docs/DOC-422628
200
What does a customer have to do to register as PAH?
What features are included in the T-Mobile One Plus promotion?
https://c2.t-mobile.com/docs/DOC-431691 -
Unlimited 4G LTE device data
10GB 4G LTE Smartphone Mobile Hotspot (3G speeds after that)
Unlimited HD video streaming (must be activated via T-Mobile app or My T-Mobile)
2X faster Simple Global data roaming (up to 256kbps)
Gogo in-flight 1 hour (unlimited flights)
Limited domestic data roaming.
300
What was the most recent free add a line promotion?
How do you check a SIM's status if it has been de-activated? (SIM Reuse)
https://c2.t-mobile.com/docs/DOC-415239 -
From the top of Grand Central, click Tools > SIM Status.
Enter the 19-digit SIM card number, and click the Search icon.
View the SIM status. If the status is Aging, click the Change Status to Available button.
https://c2.t-mobile.com/docs/DOC-432408 -
Log in to My T-Mobile.
Select Phone on the top menu bar.
Select Trade-in status.
Select Track Item or Print shipping label for the trade-in phone.
400
How many days did customer have to change to a qualifying plan? What type of plan? This is for the 2017 Q1 Apple Trade in Offer
What is required prior to performing a Warranty Exchange?
https://c2.t-mobile.com/docs/DOC-419855 -
Follow standard troubleshooting processes in Grand Central to try to resolve device issues prior to processing any exchanges.
400
How many lines on T-Mobile One qualify for the $5.00 discount before it stops applying?
What is an out of warranty fee and why is it important for the customer experience?
https://c2.t-mobile.com/docs/DOC-421053 -
Warranty or Extended Warranty exchanges that do no meet warranty guidelines.
Devices with liquid or physical damage.
Void sticker or seal has been compromised.
Evidence of devices being opened.
500
Do customers on Simple Choice(Legacy) plans receive a percentile discount?(MCSA Keyword)