MySBA/VetCert
The troubleshooting step that agents may take if a temporary password is not working on CAFS.
What is reset password through lending.sba.gov?
Code that allows co-applicants to access and sign an in-progress Disaster Loan application.
What is invitation code?
The page number within the script that has instructions for walking lenders through requesting their roles.
What is pg. 89?
The 3 pieces of search criteria that can be used to locate a DF account.
What is the 10-digit SBA Loan Number, SSN, or EIN/TIN?
The two members of this team who are twins.
Who is Davi and Ashley?
Script page number that can help agents determine why an uploaded document has been rejected.
What is pg. 53-54?
What is request permission to escalate?
The name of the role needed for Lenders accessing the NEW 1502 Reporting Module.
What is FTA Portal - Lender and FTA Portal -ACH Edit?
The best course of action for a RRF user needing to update the email address on file.
What is request permission to escalate?
The most watched YouTube video of all time.
"Baby Shark Dance" by Pinkfong.
Agents should advise borrowers reaching out to the CESC to include these things in their email.
What is the 10-digit SBA loan number, the borrower's name, and contact phone number?
What to do if an applicant is receiving an e-signature error when signing their application.
What is redirect to MySBA.InviteCodes@sba.gov?
For Lenders to have access to their requested roles, like Lender Match or FTA, this must be attached.
What is HQ Location ID?
When a RRF user sees "Remaining Reward" highlighted in yellow, it means this.
What is the report can be saved but not submitted due to remaining funds?
Teammate who said their goal for this week was to go outside more.
Who is Matt?
Being added as an associate for these accounts will NOT allow someone to register their own account if there is already a principal listed.
What is non-profits?
The two buttons an applicant must press to apply for reconsideration on a declined application.
What is "My Loan Applications" and "Request Reacceptance?"
The only time an Authorizing Official (AO) will need to approve their own access requests.
What is if they are the only AO at their lending institution?
What to do if DF caller states they are not they are not the primary accountholder.
What is continue to verify and assist, you do not have to speak to the accountholder on the DF portal?
The word that was named the 2024 Oxford Word of the Year, most often used by Gen Z and Gen Alpha?
What is "brain rot?"
Where to redirect a PPP ID Theft victim whose wages are being garnished.
What is PPPIDTheftInquiries@sba.gov
Type of loan available for people in declared disaster zones and have experienced damage to their home or personal propert.
What is Physical Damage loan?
Where to redirect Lender who successfully submitted their 1502 form, but haven’t received payment from SBA.
What is email PPPLenderFeeResearch@sba.gov?
How to request a copy of a RRF application that was never funded?
What is submit a record request through the federal FOIA (Freedom of Information Act) process?
This teammate is distantly related to famous historical figure, Booker T. Washington.
Who is Yvonne?