Scope
If there is no clear scope from the client, what would be the best first engagement?
Discovery
What is the minimum APM for new business lines with the client?
54%
Are presales used to update forecast tool?
What are two main Critical services in CoE?
Cloud & DevOps, 24/7 Support
What are cap for Fixed price projects that are below mandatory PMO review?
>$250k
After which process we could share rates/final price with customers?
DealDesk review
Which doc could provide you additional roles and rates?
SOW and additional Appendix
What Experience Design cloud infrastructure service is there in CoE?
Discovery workshops
What are the first steps for PM to make as a result of the DealDesk process?
Team composition (It's fine to answer APM) + Duration
List at least two engagement models used by SoftServe?
T&M, Fixed bid/Fixed price, Dedicated team, SLA
What are at least three SoftServe core business domains we work with?
Healthcare, Retail, Finance, Energy
Name three Intelligent enterprises.
Data science, Big Data, Data engineering
What are three additional costs should be included while calculation of APM?
Staffing costs, SBU overhead, support coast
What is an official SoftServe opportunity qualification framework (for the new potential opportunities)?
SCOTSMAN
When the logo is usually transferred to the client partner from the account executive?
12 month after first signed contract
What are Platforms in CoE?
Sitecore, Salesforce, ECommerce, API Management
What is SLA for MSA legal review?
4 days from the request
Who decides the final APM for new business lines with the client?
CSL
What are 2 main criteria for the Executive board for account distribution?
Location/Geo location, business domain
What are Strategic Consulting services in CoE?
C-level Strategic Consulting, Technical Due Diligence, GDPR advisory