Products
Process
Roles & Responsibilities
Products Part 2
Miscellaneous
100
If a dealer buys two ads in the same zone, where will the ads be located on inventory searches?
Slots 1 & 7
100
When a dealer receives a discount off of Edmunds List Price, AE's can offer a discount up to 5% without getting approval, Regionals can approve up to 20% off the SF List Price, and anything more than 20% requires Divisional approval.
True
100
What does CDD (Central Dealer Database) do?
Updates basic listings; Creates new dealerships in Salesforce; Updates hours of operation
100
If you update the lead email address in the CarCode opportunity, it is immediately reflected in the dealer’s CarCode account.
False
100
When do new rules get published to Edmunds.com when the dealer/AM prices in the pricing tool?
it's best to say 24 hours or less, but it's approximately 45 minutes
200
What four key features are included in Edmunds Express?
TMV Reports, Trade-In Appraisals, Vehicle Comparison Reports, UsedPlus Perks Activation Tab
200
Why is sending and verifying receipt of a test lead so important?
We need to validate the information the dealer/AE sent us is correct; It ensures the dealer is getting lead information; Incorrect leads would create a poor customer experience for both our dealers and our edmunds.com car shoppers
200
What does Sales Ops do?
Make Salesforce enhancements; Make corrections to AM clerical errors in Salesforce; Submit commissions reporting for sales team
200
How many admins MUST a CarCode dealer have?
1
200
Your AE sends you an email telling you to update the price for a dealer’s Price Promise opportunity, taking it from $500 to $600. What must you do next?
Get confirmation from the dealer IN WRITING (preferably in the form of a newly signed contract -- at least the first page) Log communication in SF Update the price at the Product level in SF, ensuring all the pricing information at the Opportunity level autopopulates correctly Double check that the effective date is correct (should either be the day you processed, or a date in the future that the AE requests)
300
When setting up a Price Promise dealer, what assets are required?
Dealer supplied MSRP Offer Price OR Benchmark/Launch Rule The new car inventory provider
300
What should you do with any of the SF email templates you use?
Update and revise them for accuracy
300
What does DSM do?
DSM - Data Services Management - is the Edmunds in-house team that consists of DSA's (Data Services Analysts). This team is responsible for the acquisition and maintenance of dealers' inventory and sales transaction data.
300
Where do you save your PDF version of the dealer's widget implementation approval?
In the MyAppraise Trade In fulfillment case
300
What are the ways that we can receive cancellations?
Through an email sent directly to an AM/AE or to dealersupport@edmunds.com Through regular paper mail (snail mail UPS/FedEx/USPS)
400
If the dealer wants to implement the Reviews Widget on his website himself, we do not need the widget implementation email from the dealer.
True
400
If you update a dealer’s lead email address in the opportunity but the dealer is not able to confirm your test lead, which steps do you take to solve the issue?
Do as much as you can to troubleshoot the lead issue. Think about some common reasons why a dealer may not receive an email (lead). Check the spelling of the lead email address, check that the formatting is correct, check the product level. Check the spelling! Did we get the correct email address? Check the format! Is the lead delivery type xml (adf) or text? Check the product level in SF - very old dealer’s have lead email address (and phone information) in the product and this overrides Call the dealer’s CRM contact to troubleshoot. Share whatever is discussed with the dealer. May have to pull the dealer from the site (if they’re live) or get a secondary email address
400
Which 3rd party vendor is responsible for the look and feel of AdMax ads?
Speedshift Media (SSM)
400
hat information does the customer need to complete when using MyAppraise Trade In?
Conditions and mileage Zip code and style Colors and options
400
A Ford store wants to co-op their AdMax ad. They can use our standard template with their inventory displaying.
False
500
Select the customer's details that will be shared with the dealer if they are a Used+ "prospect lead."
Their first and last names
500
What products can a dealer sign up for using our web forms?
CarCode and Edmunds Express
500
What is the Tier 3 Operations Department goal?
Keep the department pipeline as clear as possible; Provide our account executives with exceptional support; Provide our dealers with exceptional service.
500
Are the dealers required to discount their vehicles for the Used+ program?
No, it's up the dealers discretion but they will see higher performance if they discount. There are also several non-discounting states where it's not legally allowed.
500
What do you do if a third party sends a request via the dealer support queue to ask you to update a dealership's name on the Edmunds site?
Any changes to how the dealer will appear on our website need to come directly from the dealer. The dealer is the only party that has the ability to change their information. Get the dealer's approval in writing and submit an incident for CDD.
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