General Competencies
Uses correct grammar, punctuation and spelling
What is WRITING
resume, cover letter, and additional writing samples
The Ability to Direct Others
What is LEADERSHIP
Situation, Task, Action and Result
What is STAR (useful for Behavioral Interview questions)
S- Tell me about a time...
T- What goal were you trying to accomplish
A- What were your responsibilities
R- How did it turn out?
Describe a time when...
What is Behavioral Interviewing
reduces bias, candidates are evaluated on job related questions
Increased perception of fairness for all candidates
tell me a time, give me an example, etc.
Increased reliability for future success
Rapid Decision about a candidate within the first few minutes of interview
What is FIRST IMPRESSION bias
Expresses information to individuals or groups effectively
What is ORAL COMMUNICATION
ability to articulate thoughts in the interview
The ability to integrate core values, integrity and accountability
What is ETHICAL PRACTICE
SHRM
What is Society for Human Resource Management
What would you do If...
What is Situational Interview
more hypothetical, more room for bias, not necessarily job related
Allow ratings in one competency to influence rating for other competencies
What is HALO effect
Identifies issues, uses sound judgment to generate and evaluate alternatives
What is PROBLEM SOLVING
what was the problem, what alternatives were there, how did it resolve
The ability to understand the organization's strategic plan
What is Business Acumen
Product, Price, Promotion, Place
What are the 4P's
The organization is what we are selling
What does the company offer
What is available on various media sources
Where people work, free snacks, coffee...
24 days
What is the average length of the interview process
Give higher ratings to candidates that remind us of ourselves
What is Similar to Me bias
Show understanding, friendliness, courtesy, tact, empathy and politeness to others
What are INTERPERSONAL SKILLS
The ability to manage interactions to provide service and support
What is RELATIONSHIP MANAGEMENT
Paid, Earned Shared, Owned
What is PESO
Paid- Videos on LinkedIn, paid search
Earned- publicity, i.e. Best Places to Work
Shared- other people share info about us
Owned- Interview employees about their careers
45 days
What is the average time to fill
Allow prejudice about certain groups or personalities
What is rater bias
Ability to understand others, diffuse emotionally charged situations by expressing empathy toward others
What is EMOTIONAL INTELLIGENCE
Sargento leaders completed Emotional Intelligence 2.0
The ability to effectively exchange information with stakeholders
What is COMMUNICATION or CONSULTATIVE SKILLS
Specific, Measurable, Achievable, Relevant, Time Based
What are SMART GOALS
S- when setting the goal be specific about what to accomplish
M-how will you measure your goal/metrics to use
A-What will it take to achieve your goal
R- How does the goal relate to overall strategy
T- When must the goal be completed?
10 days
What is the average time to lose top candidates
Tendency to give middle ratings, high ratings or low ratings irrespective of actual performance
What is central, lenient or strict tendency