C4S
A column in the ticket window that helps me sort or filter my tickets to prioritize contract customers.
What is Contract Item Description
Initiate a quote in this facet
What is related items
Customers that have an issue with poor data quality, but instrument passes all hardware checks should be transferred to this team
What is TAS or Applications support?
Division that contains GSS
What is GSD?
It should be eaten on Tuesdays.
What are tacos or Taco Tuesday?
The best practice used before working a ticket to avoid stepping on your colleagues toes?
What is check for duplicate tickets?
Transfer customers needing quotes for Mass Spec to the correct division. Use ________ or ________ to find the correct team.
What is Connex or Thermofisher.com
Customer is calling about a quote/invoice/or payment. The first question to ask them is __________
What product is this regarding? Need to determine if it is GSS or another division.
To get help with my stock location I will contact _________
What is Service Logistics (will also accept Service Admin as they can consume parts on closed tickets)
What does cilantro taste like for people with a mutation in the OR6A2 gene?
Soap
What call type is used for internal repairs that will be charged to a cost center
What is SM03?
The person responsible for providing the customer the quote for an onsite repair of a field serviced instrument?
Who is the FSE
Customer wants a quote for a FPPM, how will you get this to Service Products?
What is email?
Computers sold to customers are on a _____ contract
What is Dell service contract?
What is the most popular flavor of ice cream worldwide?
What is vanilla?
The workcenter where you can find all emails sent or received in C4S
What is Activities? (will also accept Emails)
The team that can provide quote for fixed price services (FPPM, IQOQ, Moves)
Who is Service Products?
Section I will update in every ticket that was created by email to ensure our emails do not end up in a service summary.
What is Description?
Name a city in Europe where we have a Thermo Fisher office that houses EMEA TAC team members.
What are Darmstadt, Paisley, Madrid, or Paris
What enzyme in pinapples, papayas, and kiwis can tenderize meat?
What is Bromelain?
The SKU for Field Service Labor (used to add labor to a billable quote)
What is SV000009
Items TAC will add to the skeleton quote initiated for the include labor, __________, and __________
What is travel or zone and parts.
Customer has an interesting issue I have never seen before. Tool in C4S that may be used to determine if this issue has been reported in any previous tickets.
What is SVA Plus?
Thermo Fisher Scientific company headquarters is located in this city.
What is Waltham, MA
What is the stinking rose?
What is Garlic?