Cash Policy
We never allow employees to share this for any reason
What is a cash drawer?
This is the letter of TRED that says I will make sure my team knows the goals for the day? What does it stand for?
What is T - Target setting and Communication
This is who you call when an employee is injured.
What is Medcore?
This is the number of taco shells the starter can hold in one hand.
What is three?
What is the name of the new cards that were introduced in Experience 6?
What are the Own the Zone Cards?
This is the amount of time we are given to acknowledge the customer?
What is five seconds - 3 beeps?
MIC stands for what?
What is manager in charge?
this is the largest bill that can be kept in a cash drawer.
What is a $10.00 bill?
What is R - Rush Ready?
We are never allowed to do this, for any reason, without expressed permission from the Market Coach or above.
What is close the store?
This happens when a tool on the line is placed in the wrong ingredient.
What is cross contamination?
This is the position in which I should spend 80% of my time.
What is the MIC zone - Expeditor
This is the allowed time at the window per Bell American standard during lunch peak time.
What is 50 seconds?
On the MIC success routine, cleaning tasks are broken into two categories, what are they?
What is weekly and monthly?
I must ensure the cashier does this before they begin their shift.
What is count their drawer?
These items cannot be within customer view.
What are cleaning supplies?
My shift should begin with this process to ensure my team is on the same page.
What is the shift huddle?
This is the question we ask to verify the customer's order?
What is, Is everything on the screen correct?
We check this one week in advance of our shifts.
What is the schedule?
This is required before accepting $50.00 or $100.00 bills.
What is manager approval?
At open, we are never allowed to enter the building without what?
What is another person?
This is how we ensure a quesadilla is cut correctly.
What is arrows on the package?
I should never take ownership of the shift before I complete this process.
What is count the safe?
We should always offer this item if it is not ordered.
What is a drink?
According to the MIC success routine, this is the time during the shift that we offer recognition or feedback.
What is post-rush?
This must be done before the cashier leaves the building at the end of their shift as they MUST be present for this process.
What is counting down their drawer?
What is E - Equipment?
At close, we are never allowed to leave the building this way.
What is together?
This is the amount of time we are given to greet a customer.
What is five seconds?
I should use this tool to direct my team members to complete all their tasks.
What are the Own Your Zone Cards?
This is the standard greeting in the drive thru.
What is "Hi, How are you?"
According to the MIC success routine, this is the time during the shift that we review the TM training calendar.
What is pre-rush?
What is 2:40?
In the event a team member tells you they are being harassed, this is what you do immediately.
What is tell your RGM?
These are the two opportunities for bonus points on the CORE.
What is uniforms or The Make Up?
While deployed as the MIC, what task am I not allowed to do and what position am I not allowed to work?
What is starter and prep?
This item is always provided with products that have lids or are in containers.
What is spork/utencils?
According to the MIC success routine, this is the time we observe and coach food champions to communicate on the line.
What is rush?
What is the cashier?
What is prewritten documentation?
If this item remains on the cold line past the breakfast day part, it will result in a failure of a CORE.
What is bacon?
If an employee cannot clock in, they must complete this form before they are allowed to work.
What is the time edit log?
This is the number of napkins that should be given with each order.
What is one for every 2 items ordered?
This is considered the MIC's roadmap to success.
What is the MIC Success Routine?
This is where you go to report a customer or employee injury.
What is online RISK forms?
This is the time flour tortillas should be grilled.
What is five and five?
This tool is my guide to running a successful shift.
What is the MIC Success Routine?
When handing out the bag, this is the information you should share with the customer about their order.
What is How many items are in the bag?
What are the three areas checked during a customer satisfaction walk?
What is team readiness,interior and exterior?
This must be provided to the HR department before an employee is allowed to return to work from an injury.
What is a doctor's note?
Carryover products should be dropped during this day part.
What is beginning at lunch drop
This is step #4 in handwashing.
What is rinse soap from your hands?
This is an item in my possession that I am never allowed to give to a team member for any reason?
What is my keys?
What are the three rights?
What is right ,people right place and right number?
In the event I issue a refund to a customer, these are the signatures that are required.
What is the Manager and the Cashier?
This is the result if you carryover shredded cheese and you have a morning CORE.
What is significant - FAIL
I am responsible for ensuring this process is completed regularly, to guarantee great customer service.
What is customer service walk?
The two part closing must include this.
What is "Thank You"?
According to the MIC success routine, closing tasks begin how many hours before close?
What is four hours?