True or False
Submersion is always covered under warranty....
FALSE!
DEFEND's Intermediate plan allows you to have 500 photos per month?
Incorrect, DEFEND is only starter and Pro plan!
What would be the first step if a camera is not taking settings change?
Check for swapped Sims!
Can send pre loaded FW SD cards in the agent menu.....
Not any longer.... must get TL approval!
Our First "warehouse" was actually a.....
GARAGE!
What does the purple light on the Guardian mean?
Advanced Replacement is needed, contact TL for approvals!
What camera models have GPS?
XB, SK, XPro, X3.0, Pro 3.0, ULTRA
Cameras must be what for a refund to be issued?
Fully suspended or deactivated
Sandisk Ultra is a recommended SD card...
FALSE
What does the flashing green status light mean on the Guardian?
Firmware update currently taking place, DO NOT POWER OFF!!
What are the 2 camera models that are carrier specific?
Gen 1 and Reveal X
POV-What is wrong when the camera will only power on when plugged in?
Bad Battery
DEFEND App does NOT have mapping....
True! You must use the coordinates to locate the camera...
What is the IR range for the GUARDIAN and the 360?
Guardian range is up to 100ft and the 360 is up to 75ft
Name 3 things that could cause HD media to fail?
Wrong SD, Full SD, Low Signal, Failed Payment
What is the XB/SK time and date firmware?
C810 or D403
The max camera count for "sharing" is 10.....
False! There is no limit...
Who do you tag when updating a RMA?
Joseph Buchheit and Jace Johnson