Talk (T.C.E.) to me
What does T.C.E. Stand for?
Total Customer Experience
What does K.P.I. Stand for?
Key Performance Indicators
You need this tool on your phone to log into every application at Take5.
Okta Verify
This musician and band created the song "The devil went down to Georgia!"
How many hours are Site Managers required to be scheduled in Workday?
55 hours scheduled, 50 hours worked or
55 hours scheduled with a 1 hour break each day
What 3 stations make up the complete TCE for every customer?
Welcome
Wash
Convenience
Which application do you use to look at your KPI metrics that can be found on the TCE Scorecard?
Qlik
According to Forbes this is the largest/most used social media platform in the world.
How frequently and by what day should your PM checklist be completed?
Weekly, & Wednesday
If you only have 2 people working at your site, where should they be positioned to maximize TCE coverage?
1 at Welcome
1 at Wash
What 4 things are vocalized to every customer being loaded onto the conveyor?
Car in Neutral
Foot off Break
Hands off Wheel
Wipers turned off
This city is the birthplace of the Take5 Brand, and home to a "holy" football team?
New Orleans
This digital tool helps you plan, organize, and prioritize your day, week, and month.
Outlook
These two checklists should be completed EVERY DAY and are verified by the DM on the Wash Walk
Open and Closing Checklist
This is the highest possible hand in Texas Hold'em Poker?
Royal Flush
These two audit tools assist the DM and SM to ensure we deliver the T.C.E. for EVERY Customer?
(Hint: DM completes one & Maintenance Tech completes the other.)
Wash Walk
Wrench Walk
What does CPLH stand for, and how is it calculated?
Cars Per Labor Hour
Total Cars Washed / Total Labor Hours
Use this tool whenever you are attempting to report I.T. issues.
Driven Link & create a ticket
How high, wide and deep should the towels be stacked in the detail center?
6 high, 3 wide, and 2 deep
What days are our "Must Win" "Money Days"? and how many are SMs required to work?
Fri, Sat, & Sun
Sat & Fri or Sun
This phrase of the Welcome Script should be said to every customer upon driving up to the XPT by a TM?
Welcome to Take5, Home of the Pro5, have you washed with us before?
What is the goal for Pro5 Upgrade Mix on the TCE Scorecard?
50% or better
This application is a great resource and educational tool for every site manager and TM
ShineU
What is the minimum expectation for Google review count and how many do you need to obtain your bonus according to the TCE scorecard? (looking for 2 answers here)
District minimum is 2 per day
TCE scorecard says 15 per site needed and must be above a 4.5 (150 per district)
This diagram represents the foundation of our corporate culture?
Customers are at the top, and the President is at the bottom.
Inverted Pyramid