Self-Awareness
What is the first-step in confronting and dealing with your emotions in a positive professional manner?
Acknowledging your feelings, reactions, thoughts, and behaviors
What should you do when identifying the issues involved in a particularly event?
Take careful thought & analysis
What do you use in expressing what you want, need, or feel?
"I statements"
What can take a toll on your Confidence & Self-esteem?
Comparing yourself to others
Must hold personal feelings, needs, and attitudes helps you?
What is Monitoring helpful for?
In recognizing your emotions & offer important information about how you are feeling & why
Is essential for reflection & introspection in order to develop a type of self-understanding?
Private time
What model is speaker first expresses the other persons perspective?
Assertive model of communication
What is an effective way to changing your emotions or behaviors?
Underlying the thought process
Human service professional who speaks or acts impulsively can do a great deal of what?
Damage
What is cultivating self-awareness?
Requires you to assume a non-defensive, open psychological posture
What can help you process events?
Writing in a journal
Assertive nonverbal behavior
Constantly thinking thoughts in which you give yourself realistic, accepting, and supportive messages?
Yelling or speaking aggressively at a client can?
Make them feel uncomfortable
What is deep breathing, relaxing muscles of your shoulders, back, neck, and face?
Practice Simple Unobtrusive Relaxation
Who are good active listeners?
Supervisors
Dealing with your emotions and does not leave to problem solving?
Nonassertive behavior & aggressive
What is effective because they are not based on reality?
Positive self-talk
Find acceptable ways and times to express them
Staying in touch with your emotional reactions to various events?
Self-observation
Expressing feelings or behaviors towards others?
Aggressive behavior
People who give themselves distorted?
Negative self-talk