A method for gathering specific information from a large number of users.
What is a Survey
100
A method of understanding a participants feeling during a usability test.
What is Think Aloud Protocol
100
A declarative sentence depicting a desired objective
What is a Goal
100
People tend to watch and imitate others using their actions as feedback for how to act.
What is Social Feedback
100
Testing methods that take certain shortcuts in order to speed up results and save on costs.
What is Discount Usability, or Guerilla Usability
200
A method of gathering information through shadowing and and asking in the users environment.
What is Contextual Inquiry
200
A study where two different sets of participants test two different versions of a site.
What is Between-Subjects Design
200
A specific set of actions taken to complete a goal.
What are Tasks
200
People tend to blame themselves rather than external factors for problems they have using technology.
What is the Fundamental Attribution Error
200
A method of testing where a facilitator changes the possible responses of the computer unbeknownst to the participant based on the participants responses and actions.
What is Wizard of Oz Testing
300
A technique for identifying a navigations hierarchy by asking users to organize cards with potential page names.
What is Card Sorting
300
Specific response cues provided by the moderator to the participant when they appear to be looking for feedback during a test.
What is Acknowledgement Tokens
300
A sample situation which would result in a user completing a specific task.
What is a Scenario
300
People will generally choose the first solution that works to reduce cognitive load, versus taking additional decision making time to weigh all options.
What is Satisficing
300
A method of testing where the test is changed after each session based on the participant response, so that the next session is testing an improved version of the design.
What is Rapid Iterative Testing and Evaluation (RITE)
400
A method of research involving in-depth field experience.
What is Ethnography
400
A written legal document signed by any participant in a study.
What is Informed Consent.
400
A type of survey question where respondents rate there level of agreement or disagreement with a statement.
What is a Likert Scale
400
Repeated failure attempting a task causes users to feel they are not capable of completing it.
What is Learned Helplessness.
400
an approach to evaluating a user interface based on stepping through common tasks that a user would need to perform and evaluating the user’s ability to perform each step.
What is a Cognitive Walkthrough
500
A method of gathering feedback from a set of users through collaborative and lead discussion.
What is Focus Group
500
A type of diagnostic usability test meant to uncover design issues.
What is Formative Usability Test
500
The Likert Scale is an example of this type of question which requires participants to mark their response on a linear scale between two opposing concepts.
What is Semantic Differential
500
The tendency for people to improve their performance when they know they are being watched.
What is the Hawthorne Effect
500
An expert evaluation of a system based on known rules of thumb and design principles.