Policy & Procedures
Confluence
Where are all TS policies housed?
T/F The chat is part of a client's medical record
What is False?
48 hours
Within how many hours of finishing an LVS must documentation be completed?
This is the assessment that we use to determine level of risk to self.
What is the C-SSRS/Columbia?
Plan types with unlimited messaging
What are self-pay and DTE?
Standard Operating Procedure
What does SOP stand for?
This is the minimum number of times per day and days per week that clinicians are to check the chat and respond to messages.
What is twice daily, five days per week?
This needs to be completed before the end of the second session.
What is the treatment plan?
This template is important to complete whenever a client has a history (especially within the past year) of risk.
What is the Stanley Brown Safety Plan?
16 minutes is the bare minimum allowed for an LVS for this plan type
What is BH?
This is the amount of time allotted to the NPP for fulfilling a medical record request.
What is 3 days?
not in real time
What does "async" mean?
This is where to send clients for ROI, requests for records and/or 3rd party consults...
Health Information Management/recordrequest@talkspace.com
From the SAFE protocol, if this step is needed, then and Adverse Incident report should be completed.
What is "Find Local Help?"
4 minutes is the bare minimum allowed for an LVS for this plan type
What is EAP?
overview of benefits, policies & procedures pertaining to TS employment
What is the TS U.S. Employee Handbook?
These async message types do NOT count towards the 2:1 cap because clinicians are less likely to inadvertently overwhelm clients with too many.
What are audio and video?
This is where risk assessment and management should be documented.
What is a collateral note?
This detail can help local law enforcement track a client's device, in case the client is not at their listed address.
What is the IP address?
Unless a client transfers, a note for a messaging session should generally NOT be submitted prior to this length of time.
What is 1 week?
I can review the details of what I agreed to do or not do as a TS employee in this document.
What is my employment contract?
T/F Async messaging and LVS sessions can both be in-progress at the same time for a given client.
What is true?
This note type is part of the medical record but is not automatically included in a client request for record release.
What is collateral note?
This form documents referrals for treatment that cannot be provided by Talkspace.
What is the Higher Level of Care form?
For this plan and note type, "ready to submit" does not necessarily mean that!
What is BH async messaging session?