Reservoir Ready
What is Reservoir primarily used for?
Knowledge base and case notes.
What type of appointments are booked?
Meter-related engineer visits.
What is Tallyman used for?
Managing debt, payment plans, and tariffs.
What does CSAT stand for?
Customer Satisfaction.
“My meter reading seems off.”
Use Temetra.
Why should every interaction be logged?
For transparency and accuracy.
What info must you confirm?
Address, contact, meter type.
when do you use it?
For payment or billing difficulties.
How does system knowledge impact it?
Improves efficiency.
“I’m struggling to pay my bill.”
Use Tallyman.
How does it improve FCR?
Helps find right solutions first time.
How does it help engineers?
Provides accurate booking data.
How can you support vulnerable customers?
Apply social tariffs if applicable
How can agents improve CSAT every call?
Use the right system effectively.
“Can you check what was said last time?”
Use Reservoir.
What should you do before escalating?
Check Reservoir for guidance.
Why must bookings be correct?
To avoid missed appointments.
How does it link to empathy?
Provides real financial help.
Why do customers value efficiency?
Shows respect for their time.
“My appointment was missed.”
Check Temetra details.
Why is consistent note-taking important?
Prevents repetition and builds trust.
How does it affect CSAT?
Accurate scheduling = happier customers.
What happens with incorrect entries?
Errors and low CSAT.
How does teamwork across systems help?
Creates seamless experiences.
“I don’t understand my bill increase.”
Use Reservoir and Temetra.