Serving 101
When you run food to a table, before walking away from the table what do you do?
Ask if there is anything else you can get them at the moment
How many ounces are in the "snifter" glass that the majority of our beers are served in?
16oz
Name TWO promotions coming up in the upcoming weeks
- NFL Draft Party
-Cinco De Drinko
-Derby Day
-Mothers Day
"What kind of soup do you have?"
Beer Cheese Soup - made with Half Day Frozen Tundra
When should you check on your table?
A. Only when they flag you down
B. Only after they're done eating
C. Never
D. Constantly!!!!
The answer is D :)
A guest does not have an ID, they would like to show you a picture of their ID. Do you accept it?
NO
Someone calls to make a reservation for mothers day, what should we do?
Get a manager to take the reservation.
How many sauces come tossed on the boneless wings?
ONE
If they want 2- on the side only
A table has sat themselves in the restaurant. You noticed them sitting for over 1 minute. It is not in your section, we should:
A. Ignore them
B. Greet the table first, then find the server
C. Go find their server
B
How do you ring in a double?
ROCKS - its 2oz so its technically a double
What is our reservation policy?
8 or more only, dinning room only, no patio reservations.
How would you ring in a Kobe Burger Bowl with Quinoa Rice instead of mixed greens?
"NO" Mixed Greens
"SUB" Quinoa Rice
under modifiers
There are drinks ready in the well for another servers ticket, we should we do with those drinks?
Run them !
What do you do when someone wants to order two drinks at the same time?
NO! They're probably trying to pass it off to a minor
What do we do when someone is inquiring to book a party(PDR) at our restaurant ?
Tell them to contact our current event planner- Nate at nate@taphousegrills.com.
What is a potato bun?
Hamburger bun made with potato flour- helps make the bun softer
A guest does not like their food. Name the first and second thing you should do?
1. Take the food from them- offer to get something else, ring in immediately
2. Inform a manager
Describe our current beer of the month
Dogfishhead 60 min IPA $4
What is our Mothers Day Brunch?
All you can eat BUFFET from 10am-2pm
What do you do if a guests ask for a gluten free menu?
Tell them we can modify items to be gluten "friendly" but there is flour in our kitchen if its a serious allergy.