FIOT results, now what
FIOT results: RIEP
How do you check to see if RIEP is available in the area?
1. Go to Hancock claims
2. Type zip code in
*press anywhere else for results to show
Called AO. Asked if they have POA for NI.
Called agents office. Asked if they have power of attorney for named insured
You want to review the insured's policy? Where can you find this?
ECS - Policy page -forms and endorsement (the square box)
OR
Policy and endorsement website (must know policy type)
Game Plan for personal property
What are things you are going to cover with the insure
-Describe what PP is
-Limits
-Age, condition, etc
-content collaboration
You enter into a claim for a second attempt QFC. The NI is marked as deceaased. The file history says to talk with the NI daughter. You look for record of a POA doc, but cannot find it. What is your next step?
-Ask the agent's office for POA
-Ask the daughter for it POA
FIOT results: CSP
How do you check to see in CSP is available?
1. Press claim number
2.last tab (related info)
3. Press SFPS Online
4.Assign/search contractor
5.Enter: type of loss, job type, and job size
Called PA to complete QFC and LMOVM.
Called public adjuster to complete quality first contact and left message on voice mall.
You open a new claim. While reviewing, you notice that it takes place in a state you have never worked. What resource might you review and what is 1 thing you might look for.
Jurisdiction
Possibility look for
-Coverage (state-specific)
-contact and notification
Game Plan for mold
What are things you are going to cover with the insured
Potential ideas
-ADPL coverage, single event
-Mold happens over a period of time
-Can send someone to see what could be covered outside of the mold
After many RFI letters and contacts attempts, you have decided to close the claim. What are the steps you need to complete.
1. Notify agent's office
2.Update notes
3. go to claim page
4. add inspection date if missing
5. close claim
FIOT results: ACH assignment
How do you assign an ACH?
Open COL - task assistant - +ACH under COL - Fill out request (label, time of request, etc)
RFI for wex.
Request for information for water extraction.
You open up a claim. The damage is to tile roofing. But you know nothing about tile roofing. What are two resources you can use to expand your understanding and better evaluate the scope of damage.
- OG 75-160 (OGS)
-Construction Reference Guide: Roofing
-Teammate
Game Plan for loss of pet due to covered peril
What are things you are going to cover with the insure
-coverage for cov a, cov b, and things related to pet
-no coverage for the pet itself
-provide empathy!!
During a QFC, the NI provides you with information about their contractor. The contractor is not a participant. How do you add them?
1. Press claim number arrow
2. Add participant
3.select organization, service provider twice
4. Type name and zip code/phone number / fill out information
5.Save (multiple times)
FIOT results: Claim Xperience
While preparing your template. FIOT tell you to use Claim Xperience for inspection. However, during the QFC, the insure informs you of something that makes you change to an ACH assignment.
What is 1 possible reason for this?
-NI does not agree to it
-NI does not have a smart phone
Rev ppif.
Review personal property inventory form.
Under what tab can you find the ECS offline tool in our one note?
Technical
Game Plan for car hitting the detached garage
What are things you are going to cover with the insure
-coverage for detached garage
-no coverage for the car damages
-dwelling extension policy limit
You finished your QFC and have copied your template into ECS. What are your next steps to get the claim moving forward?
1. FINAL facts of loss
2. Contact Date
3. Open COL
4.Complete the task/calendar and set new task
5. Send inspection assignment
6. Pending note
FIOT results: REIAP
While preparing your template. FIOT tell you to use REIP for inspection. However, during the QFC, the insure informs you of something that makes you change to an ACH assignment.
What are two possible reasons for this?
-They have a contractor
-Coverage concerns
-Find out there is interior damage in multiple rooms and levels
Rev CTR mit est.
Review contractor mitigation estimate
What are three resources under the claim handling task in our one note
Quality claim handling, productivity tips, claim process, QFC guide/resources, required structure phrases, post QFC checklist, word tracks, commonly used operation guides, large loss, virtual inspection, subrogation resources, TIPP resources, fraud/SIU resources, back up of sewer or drain, water mitigation, winter weather claims
Game Plan for humidity
What are things you are going to cover with the insure
-Cover ADPL, a single event
-humidify happens over time
-excluded in policy
-
You are working new mail. The claim involves ALE. Where can you find the ALE worksheet/application.
1. P&C Calculator Repository
2.Select Fire and state
ALE application