Fundamental
This is the main purpose of Taxpayer 360.
To provide intuitive, AI-enabled tools that help IRS employees resolve taxpayer issues more efficiently.
What is TP360?
What is the Taxpayer 360 system?
TP360 reduces the number of these that CSRs must use.
What are screens/tools?
TP360 helps reduce this for taxpayers calling IRS.
What is hold time?
This is the main goal of TP360—providing all tools and data in one place.
What is a single pane of glass?
Taxpayer 360 is being developed in collaboration with this group.
Frontline IRS employees.
Who is Archie?
Who is the AI Research Companion?
Fewer errors, less stress, and more of this.
What is confidence?
Taxpayers will likely resolve issues in this many calls.
What is one call?
TP360 delivers the right data, at the right time, in this format.
What is the right format?
This benefit of Taxpayer 360 helps reduce how long taxpayers wait on the phone.
Taxpayer 360 improves this for both employees and taxpayers by making interactions faster and easier.
What is the purpose of the training workbook?
What is a guide to help users learn TP360?
TP360 helps reduce these common issues in phone and paper work.
What are errors?
TP360 creates a seamless experience, meaning taxpayers will notice this level of change.
What is little to no change?
Before TP360, CSRs used many of these, causing longer hold times.
What are multiple applications/tools?
Taxpayer 360 improves this for both employees and taxpayers by making interactions faster and easier.
The overall experience (taxpayer and employee experience).
What is Step 1 about?
What is building foundational knowledge (videos + QRG)?
Training becomes easier due to fewer of these.
What are applications/tools?
Faster resolution leads to less of this during calls.
What is time on hold?
TP360 integrates functionality from IAT and this legacy system.
What is IDRS?
Name two ways Taxpayer 360 empowers IRS employees.
Provides the right information at the right time, boosts confidence, offers intuitive tools, and reduces stress.
What is the goal of TP360 training?
What is becoming comfortable and confident using TP360?
This improves when CSRs can quickly find IRM information.
What are quality and accuracy?
TP360 helps employees provide more of this to taxpayers.
What is accurate information?
True or False — TP360 stores taxpayer data.
What is False?