Customer Service
Unscramble the below:
ateenttiacuh
Authenticate
What starts with T, ends with T and has in T?
Teapot
What is the value of 2 in the below?
165.723
Hundredth
What is the verb in the below?
Meet me at the corner.
Meet
Finish the Jamaican Proverb:
Cleanliness....
....is next to Godliness.
The act of sharing or understanding the feelings others is called?
Empathy/Empathizing.
What has a ring but no finger?
Telephone
What is the bottom number called in a fraction?
Denominator
What do adjectives describe?
Nouns
Name 5 clients in TBO.
CWT
BW
RTX
Michelin
Conduent
7-Eleven
P&G
True/False
We escalate a repeat caller who is calling about a new issue.
False
What has a bank but no money?
River
What is the place value of the 5 in the number below?
450
5 tens or 50
What is the conjunction in the below sentence?
I did submit the request for a refund yet there is till a delay.
Yet
What is the name of RTX'S TA?
Mellonie Simpson
Name 2 ways to prevent dead air on calls.
Sign post
Hold
Explain what you are doing
Educate/Self service
Talk to build rapport
What fruit can never cheer up?
Blueberry
What is 7/8 expressed as a decimal?
0.875
What is the common noun in the below sentence?
Sarah took her cat with her to Harmony park.
cat
How many locations have TBO changed over the years?
Three
On the Customer Service Evaluation Sheet, what is the maximum total marks allotted to Procedural and Problem Solving Skills?
47 points/marks
Shirt
Alaphia bought medication for $360 but had gotten a 10% discount. What was the original price?
$400
What is a female writer called?
Authoress
Which year did TBO start up in Jamaica?
2017