My Portal
What year was TBPO established?
2009
What tab does an employee select to apply for a vacation day?
The "time off" tab
How many sick days does an agent receive?
16 sick days
What is the meaning of WFH?
Work From Home
The suggestion box can be found in my portal.
True or False
True
What is TBPO mission statement?
Our passion is the success of your brand.
How many payouts does TBPO have in a year?
3 payouts (January, July, and December)
What is the meaning of VCD?
Virtual Culture Day
You cannot find your hire date in my portal.
True or False
False
How many employees did TBPO start with?
30
What tab can you find the list of employees?
The "people" tab.
An agent can earn ___ extra bonus in addition to their standard hourly wages for the week if they work night shift.
$50
What does DNC stand for?
Do Not Call
Provide the steps to locating the TBPO Handbook.
My Portal > My Tools > Employee Handbook
What are the 4 core values?
Clients, Community, Quality, Transparency
What tab displays your pay rate?
The "Job" tab.
After how many days does an employee qualify for their discount card?
Probationary period of 90 days.
What does HIPAA stand for?
Health Insurance Portability and Accountability Act
What timeframe does an agent have to submit their attendance notice via My Portal?
1 hour before the start of their shift and up to 1 hour after their shift has started.
What is the name of the Founder & CEO of TBPO?
Scott Newman
What tab shows the Employment Status Report?
The "home" tab.
What is the name of the Corporate Hospitality Coordinator?
Kelsey Smith
What does PCI DSS stand for?