Staff and Client Safety
This is required of all Clients, Families and Visitors to wear while present on ROCC Sites.
What is a visitor's badge/sticker?
This is the depression screener that should be conducted at intake and periodically throughout treatment to assess for depression and suicide ideation.
What is the PHQ9?
You have this amount of time to respond to a voicemail left on the on-call phone.
What is 10 minutes?
In case of an emergency, it is critical that you have this River Oak issued object on your person at all times while on site.
What is a ROCC employee badge?
What is: completing Colombia Suicide Severity Rating Scale (CSSRS), collaborate with Caregivers, contacting CPM, review safety plan, offer lockbox, call for 5150 assessment?
These are some key pieces of information you should know before calling the Client back during an on-call crisis
What is the Primary Clinician's name and contact information? When was/is the last/next appointment? What is on the safety plan? Who else is involved in treatment (i.e. Caregivers, Natural Supports, Managment)?
All Staff are required to use this website to book a room in ROCC Sites for the full amount of time you need to prepare for, conduct and clean up after your Client sessions. Also required to book a room for any time spent working on site.
What is Skedda?
When our Clients are in crisis during regular business hours, this is who is responsible for managing the crisis
Who are all the Team members? Including YOU!
During regular office hours, staff must respond to their own clients within 2 hours of being made aware of a crisis by any community partner or crisis entity.
These are the two programs that should be calling the internal ROCC on-call phone number
What is WRAP and JJDTP? (FIT should be using The Source Sacramento)
As the seasons changes, it is getting darker earlier in the work day, make sure you are always doing these things while in the field
What is checking your surroundings, being alert/aware, prepared to make a quick exit?
In CPI, these are the skills you should use during Risk Behavior stage of the Crisis Development Model
What are, Safety Interventions (i.e. calling for help, non-violent disengagement strategies, clearing the area)?
These are the circumstances in which an in-person on-call response might be required
What are, if it is safe for the Clinician to respond in person, if it is an appropriate time-of-day for the Clinician to respond in person, if this has been deemed appropriate by On-Call Manager and Director?
This is an available tool any Staff can obtain from the Front Desk to use that instantly alerts Law Enforcement of a crisis situation unfolding on site.
What is the Panic Button?
During a crisis situation, contact these people for urgent support
Who is: Your CPM, Division Director, On-Call manager, any other Leadership member?
This is the expected timeframe in which On-call services are documented in the chart and communicated to the Team
What is, ASAP and no later than 24hr?
On-call Clinician will notify the client’s assigned staff and the assigned staff’s Manager or Director, no later than the next business day.