Introductory Topics for the Telecommunicator
The theoretical understanding of a subject; can refer to familiarity with theoretical concepts and factual information; can be self-acquired or transferred from one person to another.
What is Knowledge
Identify the 7 C's of Communication?
1. CLEAR
2. CONCISE
3. CONCRETE
4. CORRECT
5. COHERENT
6. COMPLETE
7. COURTEOUS
What agency manages NCIC?
FBI
Who is the first point of reception of a 911 call by the public safety agency and must be capable of receiving and processing enhanced 911 calls from all voice communication
Primary Public Safety Answering Point
Preamble
Text
Authority
Is highly important for what type of Broadcast?
Attempt to Locate or BOLO
Patient care before privacy
What is HIPAA
A Simple and complex series of events
A process involving several steps, among 2 or more persons, for the primary purpose of exchanging information.
What is Communication
The VIPER system is managed and maintained by this unit.
NCSHP
What is the organizational structure of Law Enforcement Agencies
Operate with a military or quasi military style chain of command
"The text of the message is the content of the message. To the extent possible, include ....
What are the Five W's
Name the 3 Stages of Stress and examples of what occurs
Alarm Stage - Fight or Flight
Resistance Stage -Irritability, frustration, and poor concentration
Exhaustion Stage- Fatigue, burnout, decreased stress tolerance
1. SENDER/RECIEVER
2. MEDIUM
3. CONTEXTUAL FACTORS
4. MESSAGE
5. FEEDBACK
What are the 5 components of communication
The capability for disparate systems to communicate with one another
What are the 2 levels of emergency management
Federal Level
State Level
An Attempt to locate message, sometimes called
BOLO (Be on the lookout)
What two things you cannot share?
Legal and Medical
Definition: Staying on point and keeping the communication brief but thorough
What is Concise
"CALL IF YOU CAN, TEXT WHEN YOU CAN'T"
Text to 911
The first hour after a serious injury occurs in known as the....
What is the Golden Hour
Name 2 aids telecommunicators can utilize for resource allocation
Manual Systems
Automated Systems
What are the 6 categories you may observe symptoms of stress?
Physical
Cognitive
Emotional
Relational
Behavioral
Spiritual
Mutual Trust
Productivity
Cooler heads prevail
Boosts Confidence
Are the 4 _______for improving listening skills.
Tangible Benefits
Who is responsible for managing and licensing the electromagnetic spectrum for commercial and non commercial users including state, county, and loca government
FCC (Federal Communications Commission)
FEMA's Mission
Help people before, during and after disasters
"It is essential to limit on-air radio communications".
"Keep all transmission brief and to the point"....
falls under which of the 3 steps to ensure compliance with radio etiquette
What is brevity