Policy
What is the number of overdraft fees that can be waived per calendar year?
What is 1?
What is highly recommended when a customer calls in to dispute a fraudulent transaction?
What is a credit card?
When reviewing Remarks during Authentication and when accessing an account, you must ensure that you are reading all Remarks going back how may months?
What is 3 months?
What is our Initial Contact Resolution goal?
What is 85%?
Where are statements located?
What is On Demand?
If a Warm Status is on a card because the customer responded NO to a Two-Way Alert, what do we do with the card?
What is report lost/stolen?
When completing a merchant verification what is never to be used?
What is a social security number or tax ID?
What are the hours of operation for FCOE?
What is 24 hours/ 7 days a week?
If a customer requests a limit increase in the amount of $13,000 for a purchase, who do we reach out to?
What is a specialist?
If a branch employee calls in for assistance with a customer what do you do?
What is refer them to Cor Support or KnowledgeNow?
What do you do if a customer incorrectly makes a cash advance from their M&T Credit Card to their M&T Checking Account?
What is reverse a cash advance in RMP?