TCOLE Rules & Regulations
How long is the TCOLE training cycle?
2 Years
Files found in NCIC
Wanted Persons
Unidentified Persons
Immigration Violators
Known or Suspected Terrorists
Carries out functions as a planning organization, technical assistance provider, and visionary to its member local governments
Council of Governments /
Regional Council
Sender, Receiver, Message, Medium, Feedback, Noise and Context
The Six Components of the Communications Cycle
What is the proper order to get a description
Top to Bottom, Outside In
How many members are apart of the commission?
How long is their term?
9 Members
6 Year Term
Call takers need to treat every ____ and ____ as a potential TTY call
Silent and Open
A technology that allows you to make voice calls using a broadband internet connection
VOIP
Sorting Calls for service by urgency
Call Classification
Who can revoke licenses for non-permissible transmissions?
The FCC
You must report and changes to your name, address, arrest, etc within how many days?
30 Days
TGC 411.085
The Unauthorized obtaining, use of disclosure of criminal history record information
A computerized device used in a vehicle to exchange information between an end user and a communications center
Mobile Data Terminal (MDT) or Mobile Data Computer (MDC)
Choosing a determinant code that is translated to a priority level
Call Prioritization
What is CYMBALS?
Color, Year, Make/Model, Body, Additional Identifiers, License Plate Number, State
Chapter 223.15 License Suspension Continuing Education Failure
How long will your license be suspended for the first time?
Second?
Third?
1st time is 90 days
2nd time is 180 days
3rd time, your license is revoked.
HIPPA protects
Sensitive Personal Information (SPI) & Personal Health Information (PHI)
A person with a hearing loss who wants to use their own voice and receive a response in text
Voice Carry Over
What are the 6Ws?
Where, What, When, Who, Why, Weapons
Please spell "Mandy Rocks" phonetically
Mary, Adam, Nora, David, Young
Robert, Ocean, Charles, King, Sam
In this Chapter your License will be revoked if you have been convicted of a felony, Offense related to duties, convicted of family violence or placed on community supervision.
Chapter 223.19 - License Revocation
Should always be created in a way that supports pre-planning for scalable incidents
Protocols
Used by persons with a hearing disability but has some residual hearing
CapTel
When helping angry or difficult callers you should...
Maintain a calm, professional tone of voice, consider the use of silence until the caller calms down
If you have a long transmission what should you do?
Keep traffic short, take breaks, split up long numbers/letters into groups of 3