Chapters
Administration
What is "211"?
An organized system that assesses and evaluates the process to improve the quality of services provided.
What is "QI/Quality Improvement"?
An occurrence of damage resulting from an extraordinary natural or man-made cause
What is "Emergency"?
According to Texas Administrative Code Section 218, telecommunicators will complete at least 20 hours of continuing education per this amount of years
What is "Two"?
A word Annalyss can't pronounce
What is "Negligence"?
Enrollment, Licensing, Appointment, and Separation
What is "217"?
A system for verifying and maintaining a desired level of quality in an existing product or service by careful planning, use of proper equipment, continued inspection, and corrective action as required.
What is "QC/Quality Control"?
An applicant seeking a license from the Commission must be a citizen of this country
A law enforcement agency submitting continuing education courses must have this on file and available to the Commission
What are "Lesson Plans"?
An officer is convicted of a felony that is not related in any way to their office. This would be the course of action for the Commission in regard to their licenses
What is "Immediate revocation"?
Continuing Education
What is "218"?
Standardized evaluation guideline to record observed performance to an established standard during training.
What is "DOR/Daily Observation Report"?
The four listed roles and responsibilities at a PSAP
What are "Call Taker, Police Dispatch, Medical Dispatch, and Fire Dispatch"?
If an agency has licensees who are in non-compliance with legislatively required continuing education, this person is responsible for submitting a report to the Commission explaining the reasons for non-compliance
Who is "Chief Administrator"?
The Commission may suspend a license for violating any provision of Texas Occupations Code __________________.
What is "1701"?
TCOLE Chapter 223
What is "Enforcement"?
Five of the seven core competencies
What is "Geography, Policy and Procedure, Call Processing, Equipment and Technology, Interpersonal Skills, Communication Skills, Use of Resources"?
Before a law enforcement agency may appoint a licensee as a telecommunicator, the agency head must obtain these three
What are "Licensee consent to view employment records, Copy of the licensee Personal Status Report (PSR), Computerized Criminal History from TCIC and NCIC"?
An applicant seeking a license from the Commission must be examined by a __________________ and a __________________.
What is "physician; psychologist"?
The telecommunicator core competency that encompasses emotional intelligence, customer service, and stress management
What are "Interpersonal Skills"?
Chapter 229, one of the non-required ones
What is "Texas Peace Officers' Memorial Monument"?
All criteria used to measure performance must be __________________ and __________________.
What is "Reliable; Valid"?
A facility where multiple Public Safety Agencies choose to operate as a single 9-1-1 entity.
What is "Consolidated PSAP"?
Section 217.1 goes over the minimum requirement for this
What is "Age to be a telecommunicator"?
The year that TCOLE was established (bonus points for the date)
What is "September 1, 1965"?