Hotkeys!
This is sent when due diligence shows that the issue is already resolved.
What is IAR?
Bad Actor has enabled 2FA
What is ATO?
A hotkey used when ATO is suspected or confirmed and the member lacks access.
It can also be used when the contacting email isnt linked to the account.
What is HACKE?
Member stating sees unusual activity on his account such as messages he didn't send.
What is AC?
This hotkey is sent after verifying member's identity and securing their account following an ATO incident.
What is HIDV?
This is used when a 3rd party is asking us about someone else's account and advises that the account owner must contact us directly
What is TPIPI?
Is used when we have finished verifying ID and have disabled two-step or authenticator on the member's account.
What is 2FANAM
New Email was added.
Old Email was removed.
Password got changed.