TRUE OR FALSE
PRODUCT KNOWLEDGE
RATES & FEES
FAQ'S
PROCEDURES
100

THE TD CASH VISA HAS AN ANNUAL FEE.

FALSE. THERE IS NO ANNUAL FEE FOR THIS CARD.

100

WHAT ARE THE TWO PLACES CUSTOMERS CAN MANAGE THEIR ACCOUNTS AND REWARDS?

www.tdbank.com or the TD Bank app.

100

FOR THE TD FIRST CLASS VISA SIGNATURE WHAT IS THE APR FOR BALANCE TRANSFERS & HOW MANY BILLING CYCLES DOES IT APPLY TO? 

0% Introductory APR for the first 12 billing cycles after Account opening.

100

Can you get a cash advance from a Secured Credit Card?

YES

100

HOW LONG DO SIGNED APPLICATIONS HAVE TO BE SUBMITTED?

Submit signed application within 48 business hours of receipt

200

THE TD FIRST CLASS VISA SIGNATURE OFFERS TRAVEL AND EMERGENCY ASSISTANCE SERVICES. 

TRUE

200

WHEN CAN BALANCE TRANSFERS BE MADE ON TD FIRST CLASS VISA SIGNATURE CARDS?

Balance Transfers may be done at any time if the account is open and in good standing.

200

WHAT IS THE INTRODUCTORY APR FOR A TD CASH VISA AND FOR HOW MANY BILLING CYCLES

0% Introductory APR for the first 15 billing cycles after Account opening

200

Can I print a Customer's credit card statement?

Yes

200

AFTER APPLYING FOR A SECURED CREDIT CARD WHAT MUST CUSTOMERS DO AFTER RECEIVING AN APPROVAL LETTER?

Upon approval, the Customer will receive a conditional approval letter instructing them to return to any TD Bank Store to make a deposit into a new savings account that can be equal or up to the amount noted in the letter.

300

THE MINIMUM FOR A TD SECURED IS $600

FALSE IT IS $300

300

WHAT ARE THE CASH BACK PERCENTAGES ON TD CASH VISA CARDS?

3% Cash Bank on the places you like to eat - restaurants, fast food, coffee shops, and local delis; 2% Cash Back on grocery stores; 1% Cash Back on everything else

300

WHAT IS THE APR FOR TD CASH SECURED BASED ON A CUSTOMER'S CREDIT WORTHINESS?

22.99%

300

Can a Customer increase their Secured Credit Card limit If so when?

Customers will have 15 business days from the time of approval to deposit more funds, up to their approval limit

300

WHAT ARE APPLICANTS UNDER 21 REQUIRED TO DO?

Applicants under 21 years old are required to complete and sign a paper application for any of our Credit Card products

400

YOU DO NOT NEED CONSENT TO OPEN A CC FOR A CUSTOMER

FALSE. THIS IS ILLEGAL AND YOU DO NEED CONSENT.

400

WHAT FORM HAS TO BE COMPLETED ONCE A TD BANK EMPLOYEE IS APPROVED FOR A CC.

Employee APR Request Form to request the special Employee APR.

400

WHAT IS THE ANNUAL FEE FOR A TD CASH SECURED?

$29

400

Can TD Cash Credit Card Customers auto-deduct payments?

Yes, the Customer can log on to tdcardservices.com and set up auto deductions or change their auto deductions, as well as pick their own due dates.

400

ARE TD FIRST CLASS VISA'S OFFERED TO PRE QUALIFIED CUSTOMERS?

The TD First Class VISA Signature Card should not be offered to prequalified Customers.

500

Customers can manage their credit card through TD Online and Mobile Banking

TRUE

500

FOR A TD CASH VISA HOW IS THE CREDIT LINE DETERMINED

Credit line amount is determined by credit history and other factors.

500

AFTER THE FIRST 15 BILLING CYCLES ON A TD CASH VISA WHAT ARE THE 3 POSSIBLE APR'S FOR A CUSTOMER AND WHY?

After that, your APR will be 12.99%, 17.99% or 22.99%, based on your creditworthiness

500

CAN YOU LOWER A CUSTOMERS CREDIT CARD LIMIT?

NO THEY SHOULD BE REFEREED TO CARD SERVICES OR CREDIT CARE WEBSITE.

500

HOW WOULD YOUR PROCESS A CREDIT CARD PAYMENT IN STORE?

TAKE TO TELLER LINE, TELLER WOULD THEN USE 9-2-5

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