Authentication
typical authentication methods
voiceprint, OTP, phone code, and CAT A CAT B
Someone that can cancel an e-transfer
Client
Customer complains authentication took long with questions asked.
VP, mobile authentication, OTP and phone code
customer can be recommended for this product if they are constantly being charged NSF fees.
ODP
On CPA MENUH use see this transaction code for pre-authorized transaction (PAD).
APX
VCC – Authenticated with OTP+ CVV2 or access card#
exception high risk authenticated
cx wants to dispute unauthorized purchases from Apple on their debit card made by their cousin.
fraud dispute
customer complains about long wait time.
mobile authenticated and phone code
the only chequing account that exists currently and charges for e-transfer.
minimum chequing
HOST screen to see which account is on "OTHER" when they want to go to an ATM to do a transaction.
ACS EACS and ACS MACT
OTP requirements
Do not use OTP If there is an MCOM referencing a lost/stolen device or compromised device credentials.
If you receive an error or cannot access Auth Hub, proceed to the next authentication method.
The customer must have an active Easyweb profile to receive a OTP (Check Financial Summary in Gateway)
customer can be recommended for this product if they are constantly being charged NSF fees.
ODP
customer complaints they don't want to wait 7 business days to receive their statements.
online statements
true/false: customer can change from savings to chequings
false
HOST screen to see the names of all account holders.
CIF COWN
Digital unit that can be offered to help clients pass authentication.
phone code
procedure to inform customer the details they need to provide in order to accept incoming USD$ wire transfer.
Wires - Routing, Destination Info, US Dollar (USD) Incoming Wire
customer is upset that they frequently are being charged for ODP since they recently need to use this product.
switch from PODP to ODP
the only credit product that works similar to credit card but has lower interest rate.
unsecured line of credit
HOST screen to see the access that the POA has on donors profile.
CIF EASN
POA calls to do a procedure on donors profile and was identified on their own profile with OTP only.
low risk
type of MCOM we put for high value customers for fraud dispute procedure.
A10
customer calls for fraud dispute on debit and is frustrated that they have to wait for 30 business days for investigation to complete.
increase credit card limit
the maximum amortization on conventional mortgage.
30 yrs
HOST screen to see the unsecure line of credit interest rate.
CPA CRL