ServiceSolv
What is the service that enhances resellers' value and grants rapid access with a mere two mouse clicks?
RenewSolv
This person is the Segment Specialist for Cloud and Data.
Nick [Schwind]
More complex service may require a ___________.
Scoping Call
What is TPM?
Third Party Maintenance
In CIS, you click __________ to open RenewSolv.
Renew hyperlink.
You can ensure the resellers & their customers that they can meet with today's product, technology & business skills requirements with this service.
Education Services
This is handled by the engineering teams to put together product quotes and designs to maintain and monitor devices, as well as asset disposal and data destruction.
Cybersecurity
A _____________ is utilized to collect upfront information, often provided by the client, and occasionally requires additional details for asset configuration during the selection process.
Questionnaire
_______ is interconnected devices that can exchange data and share resources with each other.
Networking
This is used heavily in the US and Canada. It has various best practices, and it has identified that vendors can provide more solutions on selling security products and solutions.
National Institute of Standards and Technology (NIST) cybersecurity framework.
This service can provide onsite and remote technical resources to assist our reseller and OEM partners with installation, configuration, testing, remediation, support and warranty services.
Professional & Field Services
What service offers a buyback program, certificate of erasure, on-premises shredding services, and equipment recycling?
IT Asset Disposition
A request is forwarded to ______________ and Jira will create an automatic reply to the request with a ticket number.
Field Services Bid Desk
[ fsbiddesk@tdsynnex.com ]
_____________ includes services for products, starting from the point of acquisition and extending to the end of the asset's life.
A Service Cycle
This online tool used by resellers allows them to search for pending renewals, opportunities they've published, and quotes they've sent out to end-users. Also, they can search for products, check availability, and place orders.
EC Express
This service discusses customer needs, provide product scoping, and put together bill of materials for complex opportunities.
Engineering
Provide partners access to an extensive portfolio of services to help create, augment, or extend their services practice, is the mission for _________.
SERVICESolv
This team follows to identify and select the optimal third-party provider for the opportunity while ensuring the best cost.
Product Management
[ Mike Owen's team ]
Once the quote is accepted and a purchase order is received, the team schedules this within 2 days of order processing.
Project kickoff.
A Jira Ticket Number will be assign to the appropriate team member in a ______________________________.
Round robin fashion
_____________ is an alternative to standard maintenance, providing 24/7 support, next-day engineer visits, programming assistance, and startup support.
GoldSeal® Support
James Lee explains three reasons/best pitches as to why a reseller should use TD SYNNEX as a sub-contracted services partner.
Simplification, Scalability and Flexibility.
Mike Owen's team does the markup, which is about 10-15%, and sends it back to pre-sales.
FALSE!
[ sends it to the services BD team (servicebd@tdsynnex.com) who present it back to the reseller. ]
A ____________ details different services under networking, including wireless networking, router switch, firewall, and 5G networking, the company's integration facilities, solution centers, and training programs.
Cheat Sheet
What does CIS stand for?
Compac Information System