General Information
A Target Debit Card number will start with a what
6
How can you identify the reason why a charge was returned?
Enter into the charge on WCSA- look in state field for your (R) Code
What is the result code for TDC dispute
DC
2 Examples of OOW questions
Date of birth, Age
Last 4 of checking account number
Last 4 of the DL number
Previous address on the account
What screen do you go to when you want to add a CW33 to the account?
MPTI
True/False:
Approval is based off of the amount of money the guest has in their account?
False
What does TCK ACH Payment mean
A transaction was returned
If a guest is requesting a supervisor what do you do?
Force the account to escalation queue and advise of call back in 24 hours.
True/False:
If an account has a CW33 and is requesting fax documents by strategy team, we can remove the CW33 by asking OOW questions?
No- no exceptions when fax documents are being requested by strategy.
If a guest has a CW33 on their account due to address Law, what would you do?
Verify guest with OOW questions or qtip, and confirm the guest changed their address and requested the card.
True/False:
You can update the guest's bank information
False the guest always needs to be transferred to RGS or Authorizations.
How do you identify if the charge you are looking at in TSYS is an actual charge that debited the account
Reference number and store number
If a guest has a credit revoked status on their account what do they need to do?
Provide fax documents showing it was a bank error that transactions returned.
If the guest states they have unauthorized transactions on their account, transactions appear to be chip and pin what would you do next?
Ask the guest where their card is, check to see if there was a pin change prior to unauthorized transactions.
A V4 closure that states "closed fraud operations" means what?
The bank account on file is not valid anymore and the guest needs to update it. "Temporary closure"
A balance on the account is caused from what?
A return payment from the bank
How many times can collections represent on a charges after it has been returned
2 times.
Guest paid their balance in store and the payment is missing on their account. What do you do?
Transfer to check collections.
what does QC stand for?
Questionable Caller
What does forcing to queue do?
Sends the account to TDC team for call out, send appropriate letter and stop collection attempts.
The guest's bank account must be willing to accept these types of transactions in order to use their TDC
ACH- Automatic Clearing House
Do we see the fee's assessed with a returned payment in TSYS?
No- not until they are paid
What system would you utilize if the guest is stating they returned merchandise, the credit is not posted on their account AND they do not have their return receipt?
Base 24
If a guest is a victim of mobile wallet fraud what do you need to advise them to do next?
Change Target.com password and their Pin number.
If a guest states they never applied for the account what information do you need to ask them?
Address, SSN, Checking info, DL info, email if applicable, phone number, name.