I’ve Got Your Slack
The Power of Zen
Outta Site!
New Group On The Block
What’s your Function, Bro?
100
The channel you post in to reach Product Support Specialists
What is #defects?
100
The Contextual User Type you should select when an organizer writes in about a problem one of their members had
What is Member (Non-Leadership)?
100
The service international organizers use to collect event fees or (optional) member dues
What is Paypal?
100
The color of topics that are translated into an organizer’s native language
What is purple?
100
Where group ID numbers should be entered on Looker
What is Chapter ID?
200
The types of cases you post about in the #ask-integrity channel
What are bolded tier 1 lines in the Trust & Safety Escalation doc?
200
The tag to add when you create a new ticket
What is agent_created_ticket?
200
The leadership team is made of 5 different roles. But only these roles do not have the option to add more members to that team.
What is Event Organizer? (OR Assistant Organizer)
200
The elements that should be removed from group titles (Minimum 3)
What are all caps, excessive punctuation, and symbols or emojis?
200
This should be put in the internal notes of a known defect being escalated to PSS
What is a Pivotal defect link?
300
The channel you should post in when WeWork sells your company and you don’t know what’s happening with your healthcare
What is ask-people-partners?
300
The notes you leave when escalating to Trust & Safety
What is the line of the escalation doc and specific details about the case?
300
This Meetup Subscription has a one-month free trial
What is Meetup Pro?
300
What is Approve + Connections, New Age/Spirituality, and Track for Classes + Workshops?
300
This tool can be used when a customer receives an email they probably shouldn’t have
What is email header analyzer?
400
You do this when QAT’s are done for the night and you still need answers
What is post in house-of-onyx and community_support?
400
These are the boxes you should uncheck when merging two tickets
What is requester can see this comment?
400
You can turn this feature off to prevent posts from being initiated by Members
What are discussions?
400
What is Approve + Connects, Track for Business, Category Career/ Business
400
To investigate a ticket, commonly used tools in Live Admin include: Event, Group, Member, and this:
What is Photo Admin?
500
These helpful resources are linked in Community_Support's channel topic
What are the scuttlebutt zoom link and recent decks on Google Drive?
500
The languages we support in our bilingual queue are German, Spanish, Porteguese, and this.
What is Japanese?
500
When you nominate a member to be an organizer, this one element cannot be transferred
What is the organizer subscription?
500
What is Approve + Connections, Category = Support, and Track for Products & Services?
500
This option is available in Live Admin when you need to access the website as if you were the user, but should never be used to make changes without the user's permission
What is Quantum Leap?