Sales
What does ROB stand for ?
Receipt of bill
What different tariffs do we have ?
Standard variable SBT, fixed tariff
What are the quoted based on under renewals?
EAQ/AQ
What is the name of the slack channel to support you with credit checking?
#credit-checkingsupport
What does a quote consist of (3)?
EAQ/AQ
unit cost
tariff
standing charge
How many months after does OFGEM fluctuate the price on an Next Flex ?
Every 3 months
What tool do we use to guide customers account online?
Masquerade
what are informed choices?
Remain unbiased
Give the customer all the information
Make them aware of all the options
Compliance
Who can we not credit check ?
E7 flat rate, Complex , Gas
What is the exit fee per fuel in a fixed tariff?
£75.00 per fuel
What does a renewal refer to?
A existing customer wants to change their tariff and they have come to a end of their agreement
how do we handle objections when it comes to smart meters?
track usage
in house display
Accurate readings
apply for fixed tariff
List 5 ways a ROB can be paid ?
Pay point
online
over the phone
bank transfer/standing order
payzone/paypoint/post office
cheque
prepayment meter
why do we not use Energy Price Guarantee (EPG) ?
it was £2500 however we don't usually use above £1900
Which tool do we use to find available tariffs for renewals?
Switch Tool (Under Agreements Tab)
What comes under compliance ?
Principal terms
T&Cs
Tariff name and length
Discount and Reductions
Costs
How many stages are there in the sales journey and what are they?
5 (Quote,Customer details,Credit Check,Tariff,DD)
What are the T&Cs for Fixed tariffs (5)?
Smart Meter, Pay by direct debit, exit fee, fixed term 12/24M, online account
What is the name of the renewal tariff that is offered to exclusive customers?
attribute based pricing (ABP)
SOLR- Who are the supplier of last resort list them ?(5)
Synergy
Symbio
Igloo
Estronga
HUB energy