10.1 A Contemporary view of Conflict
What happens when conflict is allowed to continue in the workplace?
What is: it escalates
(T/F) Personality conflict is defined as an interpersonal opposition based on personal dislike or agreement.
What is: TRUE
Is any form of socially harmful behavior such as aggression, interpersonal deviance, social undermining, interaction justice, harassment, abusive supervision, and bullying
What is: incivility
(T/F) Is it a good idea to rotate the job of Devil's Advocate?
What is: TRUE
A give-and-take decision-making process between two or more parties with different preferences
What is: negotiation?
What is the energy created by the perceived gap between what we want and what we're experiencing?
What is: conflict
Suggests that the more members of different groups interact, the less intergroup conflict they will experience
What is: the contact hypothesis
The perception that expectations and demands between work and nonwork are mutually incompatible
What is: work-life conflict
What is the term when solving disputes using an indecent third party and avoiding the costs and problems associated with litigations or unilateral decision-making?
What is: Alternative Dispute Resolution
In which numerous interests are considered, resulting in an agreement that is satisfactory to both parties
What is: integrative negotiations
What kind of consequences does conflict have?
What are: positive and negative
Where can conflict occur?
What are: work groups, teams, departments, and organizations.
Who are the root causes of mistreatment at work?
What is: individuals and their employers
What is the practice of taking an opposing viewpoint to stimulate critical thinking and discussion?
What is: Devil's Advocacy
What are the (3) criteria to consider when determining what is ethical and what is not?
What is: intent, content, and activity
What can we as a people avoid or reduce if we avoid conflict?
What is: stress
(T/F) Should you drag other employees into the conflict?
What is: FALSE
What (2) ways can work-life conflict go?
What is: work can interfere with family, and family can interfere with work.
Involves a structured dialogue or debate of opposing viewpoints to make a decision
What is: the dialectic method
Usually concerns a single issue--"a fixed pie"-- in which one person gains at the expense of another
What is: distributive negotiation
(T/F) When a worker incorrectly believes that a situation is unfair, a conflict does NOT take place.
What is: FALSE
This represents a shared belief among team members that it is safe to engage in risky behaviors, such as questioning current practices without retribution or negative consequences.
What is: a psychological safety climate
What is the Golden Rule in Management?
What is: treat others as you would like others to treat you
What are the five common conflict-handling styles?
What is: integrating, obliging, dominating, avoiding, compromising
What is critical to effective negotiations?
What is: preparation