Protocols
Where can you go to find a protocol you’re looking to reference?
OneNote or Questions and Support Channel
When should an activity Status be selected as open?
When there's future work to be done
What time do you have to log your hours in TriNet by? (PIH staff)
9pm the day of your shift
What is our client ID for the External Language Line?
719437
How often do you call a contact in quarantine?
Every other day
Where do you assign Scheduled Call Back tasks before your days off?
Supervisor Team 15
What are the 3 steps to log out at the end of the day?
Log out of office, change AWS to logout, quickly log out of salesforce
Where can you find this month's self-care bingo?
Wellness & Peer Support Program Newsletter
Who do you assign a Missing/Invalid Number task to for a contact?
The owner of the parent case
You discover a case is a HCW. After finishing the interview and escalating to the LBOH queue, what should the Outreach Outcome be?
Referred to LBOH
How many people in a group chat is too large to share salesforce IDs in Teams?
4 or more
What are the names of the CTC teams?
Wachusett, Walden, Tanglewood, Mystic
You pick up a new case from the POQ. After your pre-call work you discover there is a duplicate Self-Reported Positive record that is already being worked by a different CT. Which case gets closed?
MAVEN, closed as Other: duplicate of XXXX, message other CT to notify them
How much time of inactivity must pass before Salesforce automatically logs you out?
1 hour
What status should your AWS currently be in?
Meeting
When is Leah's birthday?
September 13!!!